Melbourne, Victoria, Australia
A technology executive with 21 years of experience spanning enterprise cybersecurity, customer success, and large-scale network infrastructure leadership across some of the world's most complex and high-stakes environments. I have had the rare privilege of architecting and delivering mission-critical ICT infrastructure for two FIFA World Cups — the FIFA World Cup Qatar 2022 and the FIFA Women's World Cup Australia 2023 — building national-scale connectivity programmes from the ground up and operating them flawlessly in front of a combined global audience of over 5 billion people. Today, I bring that same programme leadership discipline and technology depth to the cybersecurity space, working with enterprise organisations across the ANZ region to accelerate their Zero Trust transformation journeys with Zscaler. I partner with C-suite stakeholders to align cybersecurity strategy with business outcomes — driving adoption, reducing risk, and protecting long-term investment value. Core strengths: 🤝 Executive stakeholder engagement, QBRs & customer success leadership 🔐 Cybersecurity strategy & Zero Trust architecture 🌐 Enterprise & mega-event network architecture (Cisco, SD-WAN, LAN/WAN/DC/WLAN) 📋 Large-scale programme & vendor management across multi-country environments 🏆 Proven delivery under the highest-pressure, highest-visibility conditions
Transitioned from TAM role into a strategic TAM+CSM (TSM) leadership function, focused on driving measurable business outcomes and long-term platform adoption across a portfolio of enterprise accounts in the ANZ region. Lead strategic success programmes for 8 enterprise accounts across ANZ ($6M+ ARR), serving as the primary post-sales executive-level technology advisor Architect and deliver Executive Business Reviews (QBRs) that align Zscaler platform adoption with customer security objectives, risk posture, and board-level priorities. Drive platform adoption and value realisation across the full Zscaler portfolio Serve as the voice of the customer internally, influencing product roadmap conversations and escalation resolution at the executive level. Partner with Zscaler sales and engineering teams to identify upsell and cross-sell opportunities grounded in demonstrated customer outcomes.
Managed a portfolio of enterprise accounts, acting as trusted technical advisor for Zero Trust and cybersecurity transformation — covering ZIA, ZPA, ZDX and the broader Zscaler platform. Owned technical success plans for each account — driving adoption milestones, resolving deployment blockers, and ensuring customers realised full value from their Zscaler investment. Led proactive technical engagements including health checks, architecture reviews, and threat posture assessments to reduce customer risk and increase platform stickiness. Managed critical support escalations and coordinated cross-functional resolution with Zscaler engineering, product, and support teams to protect customer SLAs. Built and maintained strong relationships with customer IT and security leaders, positioning Zscaler as a long-term strategic cybersecurity partner.
Oversaw end-to-end deployment of FIFA event network across the 10 competition venues spanning Australia and New Zealand, ensuring all sites met FIFA's global IT standards and operational readiness requirements. Coordinated and managed stadium network engineering teams and MSP partners across all venues — providing technical governance, FIFA standards oversight, and deployment sign-off. Achieved zero network downtime across all 64 matches — ensuring uninterrupted broadcast and operational connectivity for a global audience of 2 billion viewers across 200+ territories. Liaised directly with FIFA IT teams globally to manage requirements, change control, and standards compliance across the tournament lifecycle.
Contracted as Manager - Connectivity Infrastructure to Supreme Committee for Delivery & Legacy for FIFA World Cup Qatar 2022 Preparations & Operations. Work details of this role mentioned in SCDL section below.
Seconded from Aspire Zone Foundation to lead the end-to-end ICT connectivity strategy, procurement, deployment, and tournament operations for the FIFA World Cup Qatar 2022 Host Country network programme — covering 8 stadiums and 32 team training sites across Qatar. Delivered infrastructure processing 801 TB of tournament data, peak 5G speeds of 1.5 Gbps, serving 5 billion global viewers and 3.4 million in-stadium fans — with 100% uptime across all 64 matches. Developed the national ICT technology strategy and infrastructure roadmap spanning telecom, WAN, LAN, WLAN, Data Centre, NOC, and NAC — from construction phase through live tournament operations. Authored the ICT Standards & Specifications Document governing all ICT and ELV systems across stadium and training site construction. Led full procurement lifecycle — requirements, budgeting, tendering, and vendor/contractor management across the entire ICT portfolio. Primary engagement lead with FIFA IT and the Qatar 2022 LOC for all ICT service requirements, design validation, and change management. Ensured compliance with the FIFA World Cup 2022 Cybersecurity Framework, incorporating Palo Alto next-generation security architecture. Recruited, coached, and led a multi-disciplinary team of network engineers and technicians, building a 24/7 national tournament operations capability. Appointed Host Country ICT Duty Manager at the FIFA IT Command Centre during FIFA Arab Cup 2021 (tournament dress rehearsal). Appointed Tournament Operations Manager for FWC 2022 — commanding all Host Country ICT operations from the centralised Command Centre across the full tournament. Directed real-time alignment between FIFA ITCC and Host Country Command Centre, and post-match reporting for FIFA, Supreme Committee, and government stakeholders.
**Seconded to Supreme Committee for Delivery & Legacy from January 2016 for FIFA World Cup Qatar 2022 Preparations** Led the organisation's network, security, and communications strategy — designing, engineering, and operating a highly available LAN/WAN/WLAN/Data Centre/Perimeter security infrastructure. Designed and implemented secure network infrastructure for international sporting events and tournaments hosted within the Aspire Zone ecosystem. Championed compliance of ICT infrastructure with ISO 27001 (Information Security) and ISO 20000 (IT Service Management) frameworks — conducting internal IS security audits and implementing remediation programmes. Managed all Data Centre infrastructure requirements and led critical DC migration activities. Authored RFP and technical design documents for major network and security procurement programmes — partnering with procurement teams on vendor evaluation and selection. Reviewed network and ELV system designs for new stadium and building developments within the Aspire Zone precinct. Maintained strategic vendor relationships with leading network and security technology partners to ensure best-fit solutions for the enterprise.
Led, mentored, and developed a team of network technicians, engineers, and senior network & security engineers — maintaining AZF's IT network SLAs and maximising infrastructure availability. Designed, engineered, and deployed network and security projects across Aspire Zone's production LAN/WAN/DC/WLAN and perimeter environments. Provided Level 3 advanced technical expertise for all escalated network and security incidents — conducting root cause analysis, penetration testing, and vulnerability remediation. Oversaw security operations across firewall, IPS, VPN, RADIUS/TACACS, routing and switching infrastructure — ensuring continuous threat monitoring and patch compliance. Coordinated with IT infrastructure, systems, and applications teams to maintain maximum operational readiness and uptime across all AZF-hosted applications and data centre services. Reviewed network and security architecture designs for new stadium and building developments under construction within the Aspire Zone precinct.