Dubai, United Arab Emirates
Highly accomplished and seasoned IT Professional possessing over 17+ years of extensive experience in UAE, enhancing the infra-operational availability and stability for all IT-related networking, entailing a high-level detailed design, implementation, maintenance and continuous improvement partnered with a sound understanding of computer systems (hardware/ software), and infrastructure. Provided strategic vision and implementation plan of Next-Gen IT infrastructure solutions, cloud architecture, and on-premises solutions for a continuous-delivery solution surpassing quality standards. Gained rich experience in protecting the organization's data, applications, systems, and productivity, safeguarding against cyber-attacks, hardware failures, natural disasters, and human errors. Managed project deliverables and identified resource requirements to ensure timely delivery of IT solutions and governance while devising IT policies and systems to support the implementation of strategies. People Manager expertise in leading and nurturing large cohesive teams. Proficient in maintaining Windows Servers, Office 365, Azure Cloud, Acronis Cloud, checkpoint harmony endpoint MS Exchange Server Family, SQL Server, Oracle, MDemon and Apple Macintosh Systems in large-scale printing environments. Proven skills in managing Server Management Operations, technologies (Windows), Network & Security in LAN, WAN, Wi-Fi, SDWAN, VPN, Cloud Proxy & Firewall management, with expertise in Datacenter & Cloud Operations for on-premises DC and AWS Cloud Operations, including migrations and capacity planning.
Strategic Roadmap Planning • Developed detailed strategic solutions from the initial installation of infrastructure to implementation in daily organizational operations, including presentations/proposals, & set measurable solutions to validate achievement. • Introduced a new continuous improvement strategy and a multi-year roadmap to consistently examine processes, improve efficiency, increase security, mitigate risk & adequately plan capacity IT Infrastructure | Project Management • Headed IT Operations for 6 Companies of 35 Windows servers utilizing Cisco Flex pod, VMware, Hyper-V, NetApp, Veritas, Alcatel switches, Fortinet, Barracuda, Sonic wall, Alcatel Omnipcx Office Telephone system-Alcatel PABX/PBK, &CCTV surveillance camera • Proficient in end-user computing, migrated Pulse Secure VPN to Cloud flare, Managed McAfee AV and OT Security, maintenance & troubleshooting of AV, DNS, DHCP & VLAN in a complex environment Risk Mitigation • Defined general control processes determining risks & set up appropriate procedures for user provisioning & access recertification • Coordinated with site Facilities Management teams to continuously ensure the proper operation of all Data Centre Facilities & excellence in Services Delivery, engineered new systems, focusing on Windows or Linux on both physical & virtual platforms • Led Process Deployment during an engagement's lifecycle by facilitating the design/development of ITSM process & strong Floor Management controls in line with Service Management standards as per QMS Resource/Team Management • Managed the IT team, assigning their daily jobs and training them on all needed theoretical & practical procedures,troubleshooting & support within corporate standards Quality Management | Audits | Process Consulting • Managed performance audits on key systems, including network resources in the data center, KPIs & Technical support Metrics, audit preparation & artifact creation for Information security & Partner audits.
Strategic Roadmap Planning • Adept at leading initiatives to solve critical business problems, led a Business Continuity Team consisting of representatives from all departments to create a plan for the continuation of operations across the organization in the event of any hardships. • Propelled new technologies, formulated future visions, provided insights, designed systems, enhanced software implementations, and rolled out products on time and within budget across the company. IT Infrastructure | Project Management • Migrated the on-premises workloads to the Azure cloud based on the requirement, deployment of virtual machines to virtual networks using Azure Portal; Designed and deployed Azure Backup and other confidential backup solutions for Azure. • Azure network experience, VPN and Express Route, Azure DNS, Traffic Manager, Load Balancers, Azure AD Connect configuring Virtual machines, Storage accounts and Azure resource groups; Connect all servers in the cloud and manage in the Azure Platform Infrastructure. Risk Mitigation • Facilitated delivery teams in adhering to rigorous Risk Management framework, Continual Service Improvement framework, Satisfaction Survey, and Escalation Management framework for evaluating the service capability, issues, and Risks using identification techniques such as FMEA, brainstorming, interviewing, encompassing both Proactive and Reactive Critical situations to meet Organizational goals. Resource/Team Management • Worked cross-functionally with partners, project managers, and network, software, and hardware engineers to validate equipment and software, created network solutions, led network trials, and created operational best practices to solve connectivity problems. Quality Management | Audits | Process Consulting • Coach, drive, and monitor Compliance, relevant internal quality assessments (Infrastructure & Projects), and interfacing between auditors and auditees
Strategic Roadmap Planning • Supported business partners by delivering experience and engineering solutions, including experience management. IT Infrastructure | Project Management • Configured Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Front door, Application Gateway and Traffic Manager, application performance monitoring & Confidential Azure including IaaS, PaaS and SaaS. • Skilled in designing & implementing the Network Plan, including Structured Cabling, Switches, Patch Panels, & racks. • Proficient in installing, configuring and maintaining the network, active directory (AD), Azure cloud set-up, network equipment and devices. • Led the configuration of Routers, Switches, SMB Firewalls, VPN Gateways and SMB VOIP Systems. • Led the testing of the Acronis application on our company's platform, negotiated the application's purchase, and implemented it on our real-time platform. Risk Mitigation • Facilitated delivery teams in adhering to rigorous Risk Management framework, Continual Service Improvement framework, Satisfaction Survey, and Escalation Management framework for evaluating the service capability, issues, and Risks using identification techniques such as FMEA, brainstorming, interviewing, encompassing both Proactive and Reactive Critical situations to meet Organizational goals. Quality Management | Audits | Process Consulting • Managed the Internal audit checks, including monthly project management audits, quarterly ITIL process reviews, and Ticket Audits.
Accountabilities: Designing, implementing & maintaining LAN for clients in Windows environment. Installing & configuring Cisco Switches, Routers and computer resources like Hardware, Software, Peripherals, etc. Extending troubleshooting support (diagnose and solve problems) for network resources, including internal and external workstations. Implementing security for data with proper back up, virus filtrations (Norton Anti Virus/McAfee/Trend Micro (Corporate Editions)) and prevention of hacking and data pilferage in various offices. Maintaining proper domain structure and managing user details by configuring Windows 2K3 Small Business Edition Server.