Arum Zulaikhah

Public Health (Epidemiology) | Health Insurance | Client Relations | Data-Driven Strategy & Inspection

Kebumen, Central Java, Indonesia

About

Public Health graduate specializing in Epidemiology with more than 5 years of experience at BPJS Kesehatan, focusing on national health insurance (NHI) program implementation. Skilled in stakeholder engagement, compliance management, and data analysis (Excel, Power BI). Proven ability to resolve participant/customer issues, improve data accuracy, and support strategies toward Universal Health Coverage (UHC)

Experience

  • BPJS Kesehatan (Kebumen, Jawa Tengah, Indonesia)
    • Relationship Officer
      Jan 2021 - Mar 2025 · 4 yrs 3 mos

    • Telecollecting
      Apr 2020 - Jan 2021 · 10 mos

  • Research Assistant at National Institute of Health Research and Development (NIHRD), Indonesia
    Oct 2018 - Dec 2018 · 3 mos

    • Conducted qualitative interviews and facilitated FGDs with participants. • Collected data and regularly reported progress to the primary researcher. • Analyzed qualitative data and contributed to the development of research reports. • Drafted policy development plans based on research findings to support evidence-based decision-making.