Arturo Quero Fernandez

Director - Head Incident & Problem Management, Head Operations Global Control Center

Switzerland

About

Experience

  • Julius Baer (Zurich, Switzerland)
    • Head Incident and Problem Management
      Jan 2025 - Present · 1 yr 6 mos

      Head of Incident and Problem Management team, responsible for: - Major Incident Management - Incident and Problem Management - Major Incident Management - Process Ownership of Incident Management process - KPIs, Incident, Major Incident & Problem Reporting

    • Head IT Operation Control Center
      Oct 2022 - Present · 3 yrs 9 mos

      Team Head of Global Operation Control Center team, with 9 operators located in Switzerland and Singapore, responsible for: - Control and Monitor Host and Decentral Systems, Batch processing and SLA’s - Ensure 24/7 reliable Production environment and escalation to Incident Management / L2 / L3 teams - Monitor End of Day, End of Month, End of Quarter and End of Year processes for all IT Hubs - Request Management for manual interactions in the Batch scheduling tools

  • Credit Suisse (3 yrs 5 mos)
    • Scrum Master
      Jan 2022 - Oct 2022 · 10 mos

    • Mainframe DevOps Engineer
      Apr 2020 - Dec 2021 · 1 yr 9 mos

      DevOps Mainframe PL/I engineer for Customer Communications applications.

    • Mainframe Production Support Analyst
      Jun 2019 - Apr 2020 · 11 mos

  • Application Support Cluster Lead at UBS
    Jan 2018 - May 2019 · 1 yr 5 mos

    Application Support Cluster Lead for mainframe z/OS applications Output Management System and Financial Instruments

  • Production Support Analyst at Cognizant
    Mar 2014 - Dec 2017 · 3 yrs 10 mos

    Mainframe 2nd level support in Output Management applications for Banking sector.

  • PLI Senior Developer at CDS, a Hewlett Packard Enterprise company
    May 2010 - Mar 2014 · 3 yrs 11 mos

    Senior Mainframe (PL/I) developer in Banking sector