Santo Domingo, Distrito Nacional, Dominican Republic
Versatile bilingual (Spanish-English) writer and instructional designer with 6+ years of experience across content creation, esports event operations, HR documentation, and learning design. Proven track record in writing SEO articles, newsletters, technical guides, web content, and internal policies. Extensive background managing and supporting live esports events from planning to production, while contributing written materials, web copy, contracts, and storytelling assets. Experienced in AI-enhanced writing, remote team leadership, and delivering consistent, high-quality content under pressure.
Ensures smooth implementation of client systems, focusing on Pipedrive and related integrations. Manage account setup, connect applications, and act as the client’s technical point of contact throughout the project, In addition to hosting meetings and coordinating with Sr. Project Lead and Implementation Specialists. Provides ongoing support, proactively improves client solutions, and maintains throughout documentation to ensure lasting success.
- Created journalism articles, SEO blog posts, sponsorship decks, contracts, and team communications. - Managed League of Legends team operations including scheduling, performance evaluation, recruiting, and logistics. - Contributed to production of esports events: Blink Respawn, Copa Universitaria Popular, Claro Gaming 2023. - Served as Volunteer Manager, team lead, and HR support during live events. - Worked as esports observer (VALORANT and LoL), producing content and match analysis. - Oversaw Squarespace website updates and supported web development projects. - Supported sponsorship development with written proposals and marketing content. - Certified in ClickUp Expert and ClickUp Brain, used for task automation, team coordination, and documentation. - Led AI initiatives and software integration for company's overall workflow and productivity.
- Developed leadership training materials, e-commerce courses, and e-learning content in Spanish. - Managed content flow, quality assurance, and translation from English to Spanish. - Integrated AI writing tools to accelerate and structure written content. - Delivered complete content packages including assessments, scripts, and evaluations.
7+ years in high-touch client communication roles across BPO, SaaS, and esports - Surpassed sales targets via consultative, value-based selling and upselling. - Consistently exceeded sales targets in U.S. campaigns (telecom, retail, tech) - Skilled in consultative selling, objection handling, and cross-selling - Experience with CRM tools, lead qualification, and closing strategies - Delivered remote onboarding, customer education, and upsell pitches - Created internal sales documentation (scripts, rebuttals, SOPs) - Comfortable with KPI dashboards, revenue reporting, and team collaboration tools (ClickUp, Google Sheets)
- Authored instructional guides, workbooks, and presentations for corporate training programs. - Localized English corporate materials for LATAM audiences. - Collaborated with SMEs and executives to align content to learning outcomes.