Finland
IT and customer service professional with experience in Microsoft 365 migrations, network troubleshooting, internet service transitions, and customer-focused technical support. At Nebula Oy and Telia Oy, I worked closely with business customers to manage Office 365 migrations, internet connection upgrades, domain administration, and infrastructure-related problem solving. My responsibilities included coordinating technical implementations, communicating schedules and service impacts, troubleshooting network issues, and ensuring smooth customer transitions during infrastructure changes and acquisitions. I have hands-on experience with: • Microsoft 365 / Office 365 migrations • DNS, DHCP, and IP networking • Internet connection upgrades and service migrations • Customer communication and technical coordination • Domain management and email troubleshooting • Technical support and incident resolution • Stakeholder and project coordination One of my strengths is combining technical problem-solving with clear customer communication. I am known for staying calm under pressure, explaining technical issues in an understandable way, and ensuring customers feel supported throughout the process. I am motivated by solving complex technical challenges, improving customer experience, and helping organizations maintain reliable IT and network services. [email protected], +358404169417
- Providing customers with 4G/5G/fiber connections (and initially also copper connections). I acted as a liaison between sales and planning, agreeing on schedules with customers. I also delivered switches and WLAN access points to customers as needed.
-Local support tasks. I delivered computers, printers, and firewalls to customers and performed various on-site troubleshooting tasks related to hardware and software. - Customer service: Domain name registration, website configuration and troubleshooting, guidance for customers on email settings for phones (Android and iPhone), and troubleshooting of data connections.
Installing programs on user workstations, firewall orders, peripheral device installations (printers, fax machines), defining rights to network resources, mobile device management, other occasional tasks.
Solving software and hardware problems on customer workstations via remote connections, email, and customer visits.
Work tasks at the Helpdesk. Solving software and hardware problems on customers' workstations via remote connections and email.