Huntsville, Alabama, United States
-Providing first level contact and convey resolutions to customer issues. Properly escalating unresolved queries to the next level of support. Tracking, routing and redirecting problems to correct resources. -Worked directly with JIRA, AESIP, Service Now, and assisted in maintaining Material Readiness. -Recommended systems modifications to reduce user problems. -Teamed with and escalated more complex problems to IBM contractors or senior level support when necessary. -Provided technical support under general supervision, to end-users for PC, server, mainframe applications, and hardware. -Pinpointed and diagnosed worldwide logistical readiness challenges using refined applications, management of big data and information analysis. -Managed user accounts to resolve operating difficulties. -Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. -Experience and exposure to STIGS, Information Security, etc.
- Create visual material for a variety of projects, including book covers, logo designs, flyers, business cards, etc. -Create illustrations for printed materials and presentations, often working with clients to understand their needs. -Uses illustration software, colors, graphics, and effects to bring concepts to life. -Work with text and writing to elevate the text and create additional meaning. -Use a variety of tools, including software, photography, painting, and collage.
-Provide service doing live caricature drawings of guests at events. -Work at many different types of events, including parties, corporate events, and weddings. -Provides personalized caricature drawings for clients.
-Reviewed designs and layout - Improved and modifying the format by increasing the quality of production. Ensuring that the standards are met -Scale, cropping, retouching and repositioning. Eliminating deflective and excessive imaging -Finalized preparation by separating images and layouts, making it ready to print - Ordered entry, organizing invoices, archiving and updating graphic files, customer service
-Provided guided museum tours to the general public -Taught young people through their Space Camp experience -Named Employee of the Month of July 2006 -Participated in various projects in the Education Department