Greater Boston
With over 30 years in the retail supermarket industry and nearly three decades of dedicated service at Roche Bros., I am a proven operations leader passionate about driving growth, optimizing efficiency, and mentoring teams to achieve excellence. I’ve had the privilege of overseeing $500M+ in annual sales and leading over 3,500 associates, consistently delivering results that exceed expectations. A highly motivated and energetic leader, I thrive on challenges and have a keen eye for retail excellence, customer experience enhancement, and strategic innovation. Let’s connect to discuss innovative ways to lead organizations toward sustainable success.
Director of Operations | 2021 – Present (Assumed responsibilities typically held by a Vice President of Operations) In my role as Director of Operations, I direct operations for 16+ stores generating $15M–$63M in annual revenue each, overseeing a total of $500M in sales. I lead a team of 3,500 associates and directors, implementing training and leadership development initiatives to foster growth and performance. I spearhead strategic initiatives to optimize budgets, enhance P&L management, and drive profitability across all locations. I have achieved industry-leading shrink rates of below 3%, employing innovative loss prevention strategies. Additionally, I oversee store openings, remodels, and operational rollouts, ensuring alignment with brand standards and project timelines.
In my role, I oversee a wide range of responsibilities, including merchandising, financial management, shrink reduction, and customer service enhancement. I manage stores with annual sales volumes ranging from $10M to over $60M and lead a team of 3,500 associates, ensuring smooth operations and consistently high performance. I have successfully driven sales execution and optimized merchandising strategies, consistently exceeding company objectives. By focusing on shrink reduction, I’ve been able to maintain industry-leading shrink rates just above 3%. Additionally, I developed and implemented shrink management protocols for new store openings and remodels. I also collaborate with loss prevention teams to address theft, fraud, and operational inefficiencies, ensuring our stores remain secure and profitable.
As a Board Member of the Cape Cod Children's Museum, I played a pivotal role in the organization's strategic direction and success. I actively engaged in regular meetings, contributed insights on financial matters, and generated innovative ideas to support the museum's mission. My dedication to fundraising efforts resulted in significant contributions, and my commitment to community engagement led me to participate in fundraising events and other community initiatives. Being recognized as Board Member of the Year was a testament to my passion and dedication to the museum's cause.