Steinhausen, Zug, Switzerland
An engaging business leader with a track record of delivering business results across functions and sectors through transformational change. Experienced in people and organizational development, strategy creation and deployment, managing large diverse international teams, communication and project management. I am a passionate believer that a leader’s role is to empower, challenge and support the organization and individuals they serve.
Responsible for supply chain planning and improving supply chain productivity, quality, delivery, safety and the customer experience at one of the world's leading medical devices company
Responsible for delivering safety, quality, sales, margin, service level, speed and inventory metrics across 5 European factories and related supply chain. Specific projects included facilitation of global operational network strategy, global Brexit planning and execution lead, transition to new ERP system in largest European factory, designing and implementing cross functional project management teams, safety leadership initiatives, development and launch of first European analytical productised solution and process improvement projects targeted at speed improvement and inventory reduction.
Responsible for European bookings growth of analytical products and solutions. Specific actions included reorganising the marketing and sales teams, starting the development of European specific solutions, creating a growth plan for every product each with a European lead and working with the sales channel to maximise profitable opportunities and bookings.
Led the European Customer Service teams with a focus on creating a customer experience that maximizes loyalty and delivering speed, productivity and cost improvements. Activities included leading cross functional teams to improve delivery speed and sales - winning Emerson recognition for the team work - moving significant amount of work to the Emerson back office in Romania whilst maintaining quality, creating a European project management (PMO) organisation resulting in improve on time delivery and positive customer feedback - even on the most complex projects, and from 2013 to 2014 working as part of a global team to create standard global processes.
BUPA has 40% of the UK private medical insurance market and spent £1,000m on healthcare for its members in 2004. The Health Care Partnerships Department ensures that members receive quality, value for money healthcare. The role is responsible for: Assisting in the creation of a new strategy for purchasing healthcare, affecting all UK private sector hospitals and doctors, in order to improve quality, better control spend and add value to the customer proposition. Successfully implementing the strategy for one area of healthcare to deliver savings whilst maintaining quality. Developing new local and overseas entrants into the UK private sector healthcare market. UK based entrants alone have just under half a billion GBP of investment capital and five new overseas hospital providers entered the UK market in 2005. Working closely with medical consultants in all specialities to deliver savings and ensure that BUPA has improved market knowledge of this key provider.
A senior management position in a 60 bed private acute hospital with line management responsibility for five departments & all non-clinical risk. The role included: Working with colleagues to understand strategic and operational drivers, especially the cost of specific procedures, in order to inform the medium and long-term direction of the business. Improving the experience of all customers, particularly patients and medical consultants, in face to face contact, billing accuracy and administrative processes. Managing specific contracts for the hospital, such as the independent GP clinic within the building, offsite storage and the stationary and printing providers.
Responsible for assessing Government policy and facilitating cross departmental responses.