Lausanne, Vaud, Switzerland
Overseeing & involvement in the daily customer operations & staff training in the operational procedures and customer care. Establishing and maintaining a strong multifaceted relationship with 50+B2B clients and third-party service providers. Conducting prospect canvassing campaigns, product demonstrations and price negotiations; Defining and implementing customer on-boarding procedure, subsequent cross-selling to increase customer satisfaction and sales. Creating web-based content to improve product offering to a specific target market. Project management, development of a new platform characterized by the evolution of the service to better meet customer needs and wants.
Assisting the Sales & Marketing Manager in daily tasks. Participating in the development of the branding and the marketing strategy for the product (Premium alcoholic beverage). Engaging in the sales cycle of the product.
Organizing the introduction week for close to 400 new students and management of the budget Coordinating of all the events, activities and public speaches during the week
Internship in F&B, Guest Relations, Tasked with implementing new Standards of Service