Issy-les-Moulineaux, Île-de-France, France
Business & data driven, great communicator in French and English and gifted in building and maintaining relationships, I am an experienced Business Development & Partnerships Director. I have deployed multiple greenfield projects to success and generate new streams of revenues in the areas of payment, travel and hospitality internationally.
Leading the Partnerships Operation and Marketing Excellence team for all verticals (Airlines, mobility, retail, activities & financial services) and the financial services & retail partnership practice for ALL, Accor Group loyalty program (100 M members globally). Role Summary - End-to-end responsibility over the product strategy definition, product design (CVP) & UX design, tech feasibility, negotiation, regulatory assessment (legal, finance & tax), go-to-market, program management & marketing activation in a B2B2C environment across all geographies; - Business Ops Team Lead to streamline partnerships operations, partner go-to-market (Product, Tech, Customer Care, pricing & business) and partner marketing animation (branding & com); - Financial services partnership Team lead managing more than 60 partner programs globally with retail banks, networks (VISA, Mastercard, Amex,..), Insurtech, fintech, retail and web 3 companies. - 7 direct reports: Account Director, Account Managers, Partner Marketing & Business Operation Managers and dotted line with Partner Program Leads in each region (6) and Product Owners & Tech Delivery Managers. When required, strategy, tax & legal consultant. - Ability to navigate in complex & matrix-based organizations at all levels, C-level executives included. Achievements - Deploy ASANA, AEM & DAM (Sales Force solutions) within Accor Partnerships community worldwide; - Global strategic partnership launched with Points.com and Crypto.com in 2024. - In 2024, launch of regional partnerships such as Bank of Brasilia (BRB) & Esfera (Santander) in Brazil, BILT in the US, SBI and HSBC in India, Virgin Money and Pay.com in Australia.
Leading financial services partnership practice for ALL, Accor Group loyalty program. Achievements - Manage a RFP/ RFI in the field of loyalty payment across all continents in 2019-2020. - Global strategic partnership with VISA signed in 2020. - White label credit card launched in France with BNP Paribas, Bank as a service BU in July 2021. Program built from scratch with BNP Paribas including card value proposition & partner selection (concierge, card-linked-offers, retailers), credit scoring, card branding, customer ops, finance & tax regulatory compliance, sales & marketing strategy definition, joint customer journey & tech infrastructure built & maintenance, program performance and partner governance. - Cobranded payment card launched in the UAE with Abu Dhabi Commercial bank in March 2022, in South Korea with Woori Card and in Australia with National Australian Bank (NAB) in November 2023. - Launch of a crossover rewards program with Air France KLM (Miles+Points) in June 2019; - Launch of Accor first cobranded cards with CIMB Niaga & Mastercard in Indonesia in February 2019. - Launch of Global Partnership with Mastercard & Ascenda in 2018.
Financial services lead and strategic partnership commercial lead across all sectors.
- Managing a team of 6 staffs including responsibility towards the business contact center for corporate clients (account administration); - Preparation of the yearly budget and follow-up: analysis of monthly costs and income and analysis of clients portfolio performance; - Development of comprehensive performance measurement tools and income dashboards to drive business; - Definition and follow-up of the Operational and Compliance Risk procedures; - Administration of HSBC Global Banking e-tools; - Coordination of GB Team hard and soft trainings.
- Business Development of French corporate clients; - Financial Analysis and preparation of credit review; - Daily administration of 2 customers portfolio (approx. 10 clients) generating a yearly income of MUSD 4.2 in 2009.