United States
Product Manager with over 7 years of experience launching data-driven products, including work in artificial intelligence. Skilled at leading cross-functional teams, collaborating with executives, and delivering scalable, high-impact features that improve efficiency, reduce churn, and drive revenue. Driven by a passion for building tools that empower users and strengthen communities.
Led a company-wide front-end redesign in collaboration with executive stakeholders across Marketing, Customer Success, Supply Chain, and Logistics. Accelerated development by 45%, increased NPS by 10 points, and reduced merchant churn through a unified, scalable design system. Also led several initiatives to improve operational efficiency by automating key workflows and launching self service tools for merchants. These included Gemini powered audit logging, mispick resolution, package insurance, and inventory analysis. As a result, support overhead was reduced, merchants were able to resolve issues independently, and internal cost centers remained under budget.
Led a full platform redesign, creating a standardized, reusable design system that brought consistency, scalability, and a modern user experience across merchant fulfillment, reporting, and workflow tools. The redesign improved usability, streamlined operations, and made the application more competitive—ultimately improving NPS scores for our top 10 critical merchants and helping reduce churn.
Technical Product Manager for Lucid Air, Sapphire, and Gravity, where I delivered over 30 high-priority customer features, including Apple CarPlay, Pet Mode, Scheduled Charging, and Vehicle-to-Vehicle Charging. I led the development of the company’s first enterprise-wide release dashboard, which unified all digital teams around a single over-the-air (OTA) release build. The system enabled software teams to plan, build, and launch features more efficiently by tracking dependencies, monitoring progress, and aligning releases across the organization. It streamlined coordination and accelerated deployment velocity.
Product Manager at a top five financial services company, where I led the integration of machine learning to enhance anti-money laundering and fraud detection for deposit accounts. This initiative leveraged advanced image processing, signature matching, and handwriting analysis, resulting in multimillion-dollar savings through improved identification and prevention of fraudulent activity. Product Manager at a top 200 retail company, where I led the end-to-end delivery of a nationwide loyalty program across 1,700+ stores. The initiative brought a seamless experience to life across mobile, in-store POS, and web, supporting over 7.5 million members and significantly boosting customer engagement.
Product Manager at a top five energy and utility company, where I helped launch the first statewide platform for managing underground powerline infrastructure. The solution unified outage, customer, work order, and grid data into a single system, improving coordination and response. I also contributed to the launch of a customer-facing augmented reality app that visualized junction box placements and meter upgrades in real time, helping customers sign up to get power lines undergrounded faster.
• Developed and implemented an automation framework using Ruby-Cucumber for all consumer lending applications, which reduced regression time by 75%. • Improved Cuke Sniffer score by 98% and optimized readability and process capability across developer and production environments for projects such as Telephone Communication Protection Act, Business/Commercial Credit Cards, and 2FA.