Glasgow, Scotland, United Kingdom
An experienced researcher with a proven track record delivering results on time and to an exceptional standard. Committed to delivering strong team success through effective mentorship and coaching as well as presenting findings to senior leadership and clients. Proficient in both qualitative and quantitative research methodology and delivering the highest standard of customer service. Degree educated with a 2:1 BA Hons from Glasgow Caledonian University.
CoStar Group Key Responsibilities: - • Providing the highest level of customer service to our clients. • Undertaking quality control on the data, correcting any errors or irregularities. • Analysing complex data trends using both quantitative and qualitative mixed methods. • Working to strict deadlines as new applications are delivered to enhance the product. • Onboarding new clients and companies to the business, ensuring they have everything they require. • Contributing to the growth of an accurate and complete database of commercial real estate inventory. • Overcoming objection handling and resolving client complaints and concerns in an effective and timely manner. • Investigating new space listings, recent sale and lease transactions, building ownership and construction progress. • Dissecting trends and collaborating with regional-based teams to qualify data that will help tell the story of an entire market. • Headed up the Employee Mentorship programme, training new starters in all aspects of the research role and life at CoStar. • Presenting findings to senior leadership and clients through Microsoft Tools, Power BI and SQL. • Managed a portfolio of some of the largest CRE firms and owners in the United Kingdom. • Full knowledge and proficiency in using applications such as Prequin, Glenigan and HM Land Registry. • Publishing news articles on high profile occurrences within the CRE world.
Advising customers on product solutions within the flooring department providing the highest levels of customer service and knowledge of the products. Key Responsibilities: - • Achieved 100% management feedback for customer service and product knowledge when assessed. • Trained new starters to the business on all sectors within the Home Department. • Assisted customers with all aspects of their flooring requirements from carpets to wood to Amtico. • Represented the business at various networking events within the flooring industry.