Buffalo, New York, United States
Highly motivated and results-oriented Computer Science graduate with a passion for problem-solving and a proven track record of success in IT support and project management. Skilled in a variety of programming languages and technical tools, with a strong foundation in data structures, algorithms, and computer systems administration. ๐๐ค๐ข๐ฅ๐ฅ๐๐ ๐ข๐ง: ๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐จ๐จ๐ฅ๐ฌ: Microsoft Office Suite, BMC Remedyforce, Atlassian Trello/Zenhub, Jira, Slack, Google Analytics, Sharepoint, Infoblox, BeyondTrust Bomgar, Git ๐๐ซ๐จ๐ ๐ซ๐๐ฆ๐ฆ๐ข๐ง๐ ๐๐๐ง๐ ๐ฎ๐๐ ๐๐ฌ: JavaScript, Python, C, Scala, Swift, SQL, HTML, CSS, PHP, Bash ๐๐ซ๐จ๐ฃ๐๐๐ญ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Agile Methodologies, Scrum, Waterfall, Cost Control, Stakeholder Engagement, Sprint Planning, Task Delegation, Progress Evaluation, Asset Management, Communication, Leadership, Problem Solving, Critical Thinking, Adaptability, Technical Writing ๐๐ฉ๐๐ซ๐๐ญ๐ข๐ง๐ ๐๐ฒ๐ฌ๐ญ๐๐ฆ๐ฌ & ๐๐๐ญ๐ฐ๐จ๐ซ๐ค๐ข๐ง๐ : Linux, Windows, MacOS, Ubuntu, TCP/IP, DNS, DHCP, VPN, VLAN ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐ข๐ง: ๐๐ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Providing technical support to a large user base, maintaining a high satisfaction rate. ๐๐ซ๐จ๐ฃ๐๐๐ญ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Leading software development teams, meeting sprint goals, and fostering a positive work environment. ๐๐จ๐๐ญ๐ฐ๐๐ซ๐ ๐๐๐ฏ๐๐ฅ๐จ๐ฉ๐ฆ๐๐ง๐ญ: Designing and developing secure, responsive web applications. ๐๐ฌ๐ฌ๐๐ญ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Optimised asset tracking processes at the University at Buffalo by collaborating with an agile IT team to design and implement a new system utilising Asset Panda and Microsoft 365 Suite. This resulted in a significant reduction in asset tracking time Looking to leverage technical skills and project management experience to contribute to a dynamic and innovative team. Feel free to connect!
- Maintained a 95% satisfaction rate while providing technical support to over 10,000 UB staff and faculty members. - Reduced asset tracking time by over 50% by collaborating with an agile IT team to design and introduce an efficient Asset Management and Tracking process utilising Asset Panda and Microsoft 365 Suite. - Optimised campus computer management using SCCM and JAMF, reducing deployment time by 40%. - Demonstrated proficiency in Bash scripting, achieving a 90% success rate in network and system troubleshooting. - Collaborated on planning and execution of large-scale Purchase Orders (PO) leading to faster deployment times. - Managed Active Directory for group policy management and efficient resource allocation. - Completed hardware repairs, including replacing faulty components and conducting routine system upgrades, ensuring optimal functionality and user experience. - Supervised campus computer labs, ensuring optimal functionality and user experience.
- Led a team of 5 game developers to develop a minimum viable product using Agile Methodologies. - Designed an SDLC-aligned roadmap achieving a 99% success rate in meeting Sprint goals on time. - Executed a holistic approach to team management by assessing the strengths and weaknesses of each member, leveraging insights to assign tasks efficiently and increasing productivity by 40%. - Applied principles of effective team dynamics, including open communication, reliability, and respect, to foster a positive and collaborative environment resulting in about a 27% increase in on-time task completion. - Led bi-weekly meetings to foster team communication, review progress, assess tasks, and uphold accountability. - Monitored team's utilisation of GitHub and the Trello board daily, ensuring adherence to best practices and delivering constructive feedback as needed.
- Facilitated customer service for residential students. - Navigated student questions, complaints, and concerns and refer to appropriate resources for solutions. - Provided exceptional Customer Services Standards as a representative of Campus Living. - Communicated necessary information to the Office Manager, Complex Director, and Maintenance Staff.
- Worked on developing websites based on SDLC cycle for residential and commercial projects. - Collaborated with front-end and back-end teams.