Mukilteo, Washington, United States
Strategic technical and operational leader with over 13 years of experience delivering large‑scale AI/ML, LLM, and cloud‑integrated programs from concept through full execution. Skilled at aligning complex technical objectives with business outcomes, driving innovation, and delivering measurable impact across global organizations. Expert in leading cross‑functional initiatives involving distributed systems, multimodal workloads, data pipelines, and human‑in‑the‑loop operations. Known for translating ambiguity into structured execution plans, managing large multi‑team programs, and applying data‑driven methods to improve quality, reliability, and performance. Highly adept at risk management, strategic roadmapping, and executive communication across engineering, research, product, data science, legal/privacy, and infrastructure stakeholders. Experienced in delivering AI‑powered and infrastructure‑integrated products while balancing scalability, cost, and customer experience in fast‑paced, multi‑timezone environments. Brings 14+ years of mentorship, public speaking, and media training experience through the University of Washington, workplace leadership programs, and global platforms such as the Grace Hopper Conference. Maintains a strong global presence through pageantry, fashion modeling, and women’s advocacy initiatives, including angel investments supporting female entrepreneurs. Specialties: Technical Project Delivery, Global Team Management, Crowdsourcing, Ads, Relevance Ranking, Product/Query Categorization, Multimedia, Specialized Staffing, Data Analysis/Reporting, Pilot Projects, Research & Testing, Financial Reporting/Gross Margin Analysis, PaaS, Expert in MS Office Suite/Google Docs, Process Development, Mentoring, Motivational speaking, learning sessions/ workshops, Data Collection/ Labeling/ Annotations, Info, LLM, Voice/ Speech, NLP, Personalization, Foundational tech features like Content Moderation, Voice ID Recognition, Devices, Monetization tech, Search, Computer Vision, Maps and Connected Smart Home technologies.
Responsible for cross-functional collaborations to identify, collect, and develop best practices for building resilient, high quality systems, to support our developers in the delivery of reliable, best in class Smart Home devices. Manage goals, key milestones, program planning, execution strategy, delivery of projects related to 3P partner quality and Works with Alexa (WWA) badges that span Alexa smart home experiences and devices. Key Responsibilities: -Project Delivery and Deployment -Strategic Technical Program Mechanisms/ Processes -Rhythm of Business -Operational Excellence
Responsible for scoping and delivering E2E projects in kids space that span Alexa experiences, voice user interfaces, and cloud services; leading and coordinating implementation efforts across internal teams and customers while balancing customer/business needs vs constraints and making the right trade offs to optimize time-to-market. Key Responsibilities: -Project deliveries (in partnership with Engineering and Product) -Rhythm of Business -Roadmap Reviews -Operational Excellence -Leading strategic program level mechanisms
Responsible for leading a large scale program team involving dozens of organizations across Alexa and related business units of Amazon; managing the lifecycle of complex initiatives and gain alignment to meet business objectives to ensure successful delivery of new products and services and drive feature innovations for our customers. Key Responsibilities: -Rhythm of Business -P&L Management and Reporting -Roadmap Reviews -Operational Excellence -Execution of strategic mechanisms
Planning, building and leading long-term strategic growth and delivery of lovable AI Data Products in the global market. Expertise in E2E service offerings related to Data Collection/Curation, Data Labeling/Ranking/Validation/Annotation, and AI Application computing. Key Responsibilities: -P&L Reporting and Forecasting -Strategic Business Development & Growth -Client Management -Global Team Management -Operational Harmony
Responsible for leading service delivery of AI Enablement Services, including delivery management of multiple projects, accounting for multi-million dollar annual revenue and driving growth and optimizations in a fast and evolving area. Key Responsibilities: -Client Management -New Business Development -Global Team Management -Service Delivery Excellence
Responsible for monitoring and driving key performance metrics for global teams of raters doing search, social media and/or e-commerce relevance ranking and content annotation, maintaining strong vendor-client relationships, strategic planning, implementation and continuous improvement, utilizing Lean methodologies to maximize overall program efficiency. Key Responsibilities: ● Communicated in a timely, clear and concise manner to stakeholders ● Led project planning efforts to meet the productivity and quality goals based on the SOW ● Directly managed multiple projects in collaboration with teams spread across multiple continents ● Executed day-to-day dynamic operational processes and adapted to changing client needs and expectations ● Established reporting, guidelines and training materials for new or existing programs and processes ● Developed project related plans to include timelines and milestones ● Prepared performance reports for both internal and client business reviews ● Coordinated project meetings including development of agendas and notes and their distribution ● Handled market ramp ups/downs in projects as business needs change ● Mentored and trained new and existing Appen staff
Responsible for monitoring and driving key performance metrics for a roster/group of consultants doing web search evaluation, including reviewing and rating web content. Key Responsibilities: •Communicated in a timely, clear and concise manner to stakeholders. •Built and managed a virtual roster of proficient consultants that meets or exceeds program targets. •Provided daily, weekly and monthly reports and analysis as required. •Executed day-to-day dynamic operational processes and adapted to changing client needs and expectations. •Assisted in the development of guidelines and training material as well as annotate data for new or existing programs.
Responsible for providing administrative support to the Senior Leadership team. Key Responsibilities: • Document review, writing, editing, proofreading • Coordinated company events; acted as a liaison between COO, CEO and internal teams and vendor • Organized, maintained and managed SharePoint sites • Managed corporate travel and accommodations • Tracked metrics of PTO and utilization • Assisted HR with new hire onboarding
Supported the Geo Data Operations Leadership team. Key Responsibilities: • Managed the Administrative Analysis & Support unit, working closely with the Program Managers, team leads, trainers, tech team and on-site HR managers • Managed the employee performance metrics system • Administered the site employee incentive programs • Coordinated, prepared, maintained, and edited documentation and reports • Prepared presentations for meetings and events • Created and managed spreadsheets using formulas, filters, and look-ups • Administered system’s permissions • Compiled quarterly lead feedback, analyzed the results and created analysis reports • Administered the on-boarding process of new hires as well as the exiting process of the employees • Aided Leadership in offsite planning and scheduling • Supported offsite visitors with logistics, accommodations, and transportation • Planned and executed logistics for company special events and activities •Managed the internal website, email groups and forums • POC for remote offices and service providers • Acted as the first point of contact for visitors as well as the employees around the office for various questions, concerns and needs • Wrote and/or edited scripts and queries in order to automate spreadsheet tools and to generate lists for various purposes