San Francisco Bay Area
IT & HR teams can't scale with the business. We are the AI-native internal support agent built to change that. Before starting Risotto, I helped build and scale products at HelloSign, Dropbox, and Grammarly. My co-founder led IT Engineering at Gusto and Dropbox. We've lived inside high-growth SaaS companies and seen firsthand how internal support breaks at scale. What Risotto Does: Risotto responds to employee requests & automatically resolves 40–60%+ of internal support tickets by integrating with the tools you already use. Traditional ITSM platforms bolt AI on top. We built Risotto AI-native from day one. Our curated tools library ensures rapid rollout & high quality workflows that work perfectly as designed every time. Integrations include: Jira, Freshservice, Zendesk, ServiceNow, Okta, Google Workspace, Slack, MS Teams, Jamf, Kandji, Fleet, SimpleMDM, Intune, Workday, HiBob, Rippling Live in days. Not months. What That Looks Like in Practice (case studies at https://www.tryrisotto.com): - Gusto auto-resolves 55% of tickets and saved 114,000 hours of support wait time - ThoughtSpot automated 48% of IT tickets - Fundrise automated nearly 60% of IT support tasks within a month - Jobber automated 38% of IT tickets and saved 2,747 hours waiting on resolution This isn't just another chatbot. It's rapid automation for internal operations. If you're leading IT, RevOps, or People Ops at a scaling company and thinking about: - Increasing automation without adding headcount - Providing a single support funnel for the entire enterprise - Improving the overall employee experience by getting people unblocked faster - Strengthening IGA, compliance, & approval workflows - Becoming AI-native internally and improving productivity Let's connect. Or DM me "AI ITSM" and I'll send you a 2-minute overview.
Backed by YC (W24), Risotto brings modern AI to the IT Help Desk. We automatically resolve software access requests (IAM) & serve IT Knowledge directly from within Slack!
Part-time advisor for students in the Berkeley Haas school of business interested in advancing their careers in tech.
At Grammarly I was a PM lead for Enterprise Product working on personalization, data & analytics, admin tooling, RBAC controls, and enterprise features.
• Led and managed teams up to eight PMs across multiple strategic initiatives including international expansion, enterprise product expansion, a new mobile app launch, and growth and churn reduction • Oversaw the complete HelloSign product roadmap including the end-user product, the API, and 10+ strategic integrations in ecosystems such as Microsoft, Google, and Salesforce
• Shipped major UX improvements to core user flows driving key product metrics such as new user activation • Contributed to a multi-quarter portfolio overhaul aligning API & end-user offerings into “Good, Better, Best” packaging increasing ARR and customer satisfaction
• Temporarily led all company product & design through a $230M acquisition by Dropbox including participating in pre-merger due-diligence & post-merger synergy realization
• Owned increasingly larger parts of the HelloSign roadmap during this important growth phase as we pushed up-market raising average contract value by over 150% • Adapted the product as needed to supporting more compliance / regulatory classifications including HIPAA and SOC2
• Improved our team management and authentication features including support for SSO • Shipped core eSignature features such as "decline-to-sign" & "signer reassignment" • Generally identified & shipped product enhancements to move us up market work which ultimately led to >10x revenue gains in our most feature rich “Enterprise+” SKU