Barcelona, Catalonia, Spain
I’m a Digital Customer Success Manager in MEE (CH/CEE) who turns post‑sales strategy into measurable outcomes. I lead customers from onboarding to value realization using scalable digital plays, journey‑based communications, targeted enablement, and data‑driven interventions, to accelerate adoption, reduce time‑to‑value, and surface expansion opportunities. Beyond the numbers, my work is about building trust and creating the conditions where customers, partners, and internal teams can do their best work together. I listen for what matters, align the right people at the right time, and make complex journeys feel simple and supported. I act as an orchestrator, connecting product experts, services, and leadership so that decisions are clear, handoffs are smooth, and value becomes visible in day‑to‑day operations. I care about the human side of transformation: clear expectations, empathetic communication, and shared wins. When a customer becomes a reference, I see it as a celebration of partnership, not just a milestone. I’m a continuous learner and contributor: a buddy/coach for new joiners, an active sharer of practices, and part of the 2026 Future Leaders Program to deepen my ability to lead by example. What’s next for me is scaling digital CSM motions with AI in ways that are thoughtful and useful, meeting customers where they are, making adoption feel attainable, and strengthening communities of practice around shared outcomes. If you’re interested in turning good intentions into sustained impact, let’s connect.
1. Manage a portfolio of approximately 100 accounts within industries such as Aerospace and Defense, Automotive, and High Tech, Defense & Security, Industrial Manufacturing, Consumer Products, Retail, Wholesale Distribution driving customer adoption across the SAP Cloud Suite (Cloud ERP, CX, DSC, ISBN, BTP, HCM) through strategic relationship management and the use of modern scalable tools to ensure optimal customer satisfaction and business value realization. 2. Lead strategic discussions and provide expert advice to customers on leveraging SAP solutions to meet their business objectives, developing comprehensive business cases to drive successful digital transformation initiatives. 3. Facilitate cross-functional collaboration and effective project management to address customer escalations and challenges, utilizing advanced problem-solving techniques and industry research to deliver high-impact solutions, enhance operational efficiency, and contribute to continuous process improvement and the development of customer engagement strategies.
Independent Real Estate Agent collaborating with Century 21 in the Province of Barcelona. Able to support in 4 languages: ENG, ES, DE, FR Personal Shopper focusing on supporting the Sales and the Buying of properties, such as flats/houses or Commercial Locals. Able to provide world-class support; be it Financial, Legal, Fiscal or Technical Free evaluation of your property to evaluate the market value and negotiate the best price with the highest yield. Agente inmobiliario independiente que colabora con Century21 en la provincia de Barcelona. Capaz de ofrecer soporte en 4 idiomas: ENG, ES, DE, FR Personal Shopper centrado en apoyo de compra/venta de propiedades, como pisos/casas o locales comerciales. Capaz de brindar un apoyo de primera clase, ya sea financiero, legal, fiscal o técnico. Evaluación gratuita de su propiedad para evaluar el valor de mercado y negociar el mejor precio con el mayor rendimiento.
• Managing the global B2B offering and catalogue operations for corporate accounts • Creating and updating configurations, creating quotes, managing demo units, pricing • Coordination between regions with regard to updates that impact the customer’s B2B purchasing • experience for channel and direct customers • Global coordination of the catalogue publication across regions – coordinating APJ, US and LATAM teams in order to have the product offering globally aligned • Pricing analyses, adjusting and calculating prices to be in line with the negotiated discounts and market development • First point of contact for internal and external customer on matters related to catalogue accuracy, pricing and overall product offering • Coordinating back office operations in order to ensure timely delivery in line with agreed SLAs • Developing custom solutions for open issues to improve customer experience Working with: German clients such Bosch, Daimler, Lufthansa, Geno Verband German partners such as CANCOM Swiss clients such as SIKA
Covering Germany, GWE (General Western Europe) and CEMA ( Central-Europe Middle-Africa) • Achieve quarterly quotas • B2B end to end sales / Direct Sales / Outbound calls • Develop pipeline within our installed base • Applying SPIN sales strategy • Perform customer analysis • Prepare service bundles according to the customer needs / Responding to price enquiries • Providing customers with technical product information • Face-to-face customer engagement / Presenting the service portfolio
10 Days Experience for the Selection Procedure at HP with Fundación Empresa Universidad