Delhi, India
I am a B.Tech graduate in Mechanical Engineering from NSUT Delhi with a strong foundation in problem-solving, data-driven decision-making, and cross-functional collaboration. My experiences span across customer success, business development, sustainability consulting, and academic research, where I have consistently contributed to improving processes, driving user engagement, and supporting product and business growth. At A S Impex, I gained experience in managing day-to-day business operations in a startup environment, including workflow execution, packaging and dispatch coordination, and on-ground workforce management. My work involved close collaboration with vendors and management, with a strong focus on operational efficiency, quality standards, and customer satisfaction. At AlgoTest (YC S22), I delivered customer support and product feedback that directly influenced UI/UX improvements and enhanced user onboarding. During my internship with BIS, I conducted sustainability assessments aligning Indian Standards with UN SDGs, while at Nano Clean Global, I generated 65+ B2B leads and supported new product development through research and market analysis. Alongside my industry exposure, I have worked on academic projects involving natural fiber composites and welding defect analysis, strengthening my analytical and research skills. My certifications in Principles of Management, Operations & Supply Chain, and Innovation & Entrepreneurship complement my technical skills in C, C++, Python, MySQL and Excel. With a balance of technical expertise, business acumen, and creative problem-solving, I am eager to contribute to roles in Business Analysis, Data Analytics, or Product Development where I can leverage my skills to solve real-world problems, optimize processes, and drive measurable outcomes.
•Managed end-to-end business operations for the export of mechanical components of HMVs, including packaging, dispatch, and logistics coordination for African markets •Supervised daily wage workforce and labor planning, ensuring operational efficiency, productivity, and compliance with export-quality standards •Collaborated cross-functionally with vendors, operations teams, and management, providing market insights and execution feedback to support process improvement and customer satisfaction
Delivered chat and video call support to users, gained deep insights into user pain points, behavior, and feature expectations. • Collaborated closely with product and tech teams by sharing user feedback, and suggested UI/UX improvements to enhance product usability. • Supported lead conversion efforts by addressing product-related queries, contributing to user engagement and onboarding processes.
• Analyzed welding defects and their impact on component durability through literature review. • Identified root causes and proposed preventive measures to improve weld quality • Compiled actionable insights for manufacturing and fabrication processes.
• Conducted impact assessment studies on Indian Standards under the Mechanical Engineering Department. • Mapped 50+ Indian Standards to relevant UN Sustainable Development Goals. • Collaborated with a research team to propose amendments for improved sustainability compliance.
-Supported R&D team in new product development through market and competitor analysis. -Led a team to generate 65+ qualified B2B leads, enhancing client outreach. -Leveraged a CRM/database to boost customer acquisition and drive revenue growth.