Paris, Île-de-France, France
10 years experience in Operations and Business Development with a demonstrated history of working in several fast paced industries : E-Commerce, Foodtech, Insurtech, Legaltech and Refurbished IT. Skilled in Management, Operations, Business Development and Project Management, I am results oriented, analytical, curious and I demonstrate natural leadership. Graduated in 2015 from a Master's degree focused in Strategy & Business Development from INSEEC.
Le meilleur du monde végétal. Member of the Executive Committee. Contribute to strategic decisions and responsible for their implementation through the management of the Supply Chain, Production, Transport/Delivery and Customer Service departments: • Define, monitor and ensure that the objectives and priorities of the Operations team are met, while driving continuous improvement actions. • Manage, coordinate teams and develop their skills. • Manage reporting and key performance indicators. • Oversee the successful execution of the production plan by monitoring costs, productivity, timelines and quality. • Ensure the smooth running of the production infrastructures and carry out the necessary maintenance to guarantee the reliability, safety and consistency of the site's industrial tools. • Contribute to the definition of budgets and investments.
Ce qu’il y a de plus frais après la nature. Responsible for the food delivery operations at Mon-Marché.fr : Delivery: • Management of the Dispatch team: key players in the management and optimization of delivery rounds on a daily basis. • Manage and lead the performance of the delivery teams in a continuous improvement plan : Define and implement optimization processes and action plans. • Improve the planning of delivery teams by aligning order forecasts with the need for delivery personnel. • Drive recruitment needs and participate in training and evaluation of delivery teams. Equipment / Maintenance: • Management of the Maintenance team, responsible for the proper functioning of the fleet and its level of availability: repairs, replacements, management of spare parts inventory. • Manage vehicle requirements (three-wheeler bicycles) in relation to growth forecasts. Responsible for the sourcing and purchasing of equipment. Product & Tech: • In relation with the Product & Tech team: Define and follow up the roadmaps for the development of tools related to the optimization of delivery operations: delivery app, route optimization tool, etc.
Empowering your every food moment. Responsible for the food delivery operations of Just Eat Takeaway in Paris & Suburbs : • Make sure daily tasks run smoothly by managing a team of Courier Coordinators. • Plan ahead in order to grow and improve the food delivery operations in the city. • Oversee the development and analysis of KPIs and draw conclusions for strategic decisions. • Ensure compliance with company policies, procedures, regulations and all applicable laws. • Collaborate closely with stakeholders within the Operations Team as well as other departments, external partners and restaurants.
Serving the world’s greatest menu. Brilliantly. Within the Delivery Service department and in direct relation with the Management Team : • Define, plan and execute the geographic expansion plan to develop Just Eat's delivery activities on the French market: Project management, cross-team management (Logistics (Stuart), Sales, Customer, Marketing, Tech). • Monitor and improve P&L in order to maintain profitability in each geographic area. • KPIs analysis and coordination of action plans with the stakeholders (Logistics (Stuart), Sales, Customer, Marketing, Tech) to continuously improve our customer, courier, and partner restaurant experience. • Involvement in several transversal projects to continuously improve processes, product & tech.
Auto-Entrepreneur.fr is the first private portal for information and support for auto-entrepreneurs since 2009. At Auto-Entrepreneur.fr we support freelancers thanks to online services and tools allowing them to dematerialize administrative procedures and centralize their business management. Creation and development of the business unit whose mission is to promote our solutions to key partners in the gig economy market : • Development and partnership management : Business development, negotiation, account management, and optimisation of operations with the Customer Care team. • Management of the Customer Care team (3 people) : Ensure the customer service quality and make sure targets are achieved : Team management, implementation of tools and processes. Side Missions : Product Owner (Project management in coordination with tech teams and insurers) : • Design of new "BtoB" services for key partners. • Design of new insurance products for our community of Auto-Entrepreneurs.
Created by the website Auto-Entrepreneur.fr in 2016, Simplis.fr is the first 100% online community insurance exclusively dedicated to auto-entrepreneurs and other freelancers. Simplis co-builds insurance contracts with strong insurance partners to cover all the needs of auto-entrepreneurs and other freelancers. Launch and development of “Simplis.fr” (Auto-Entrepreneur.fr’s insurance solutions department) : Professional Liability insurance, Decennial Liability, Health & Provident insurance. In direct relation with the CEO : • Creation of the Sales team : Implementation of tools and processes, recruitment and training of a team of 3 people. • Team management: Define targets and make sure they are achieved, lead and manage the team's day to day work.. • Operational management: In coordination with our insurance partners : Centralize and analyze feedback from the sales team, help improve processes and technical solutions.