Guadalajara, Mexico Metropolitan Area
Head of Process Development with 10 years of experience driving business growth through process automation, CRM implementation, and digital marketing. I specialize in Zoho Suite, Zapier, and cross-platform integrations that streamline operations, improve client success, and accelerate sales funnels. I have led projects across the US and LATAM, helping companies optimize KPIs, automate workflows, and scale revenue. My expertise includes digital marketing strategy (Google Ads, Meta, LinkedIn, TikTok), CRM automation, client onboarding, and coaching teams for performance improvement. Key achievements include reducing client onboarding times by 40% through process automation, boosting campaign conversions by 30% with KPI optimization, and implementing reporting systems that revealed growth opportunities across 10+ departments. Passionate about building scalable, data-driven processes that empower businesses to grow efficiently and sustainably.
My role within the company varies between Marketing Manager and Project Manager as my responsibilities cover but are not limited to: * Sales process design: - In and Out-pipeline sales KPIs and process outlines - QA process outlines * Marketing Campaigns Planning - Planning, design coordination and execution of marketing campaigns of up to $80k USD monthly * Team Management - Design Team: Coordinate deadlines, line of design, creative material, copy in and copy out elaboration and approvals. - Campaigns Team: Coordinate the execution, planification, KPIs, analytics reports and delivery rates for Facebook, Instagram, Google, Yelp, Bing and Indeed campaigns.
I have been working as a freelance English teacher for the past couple of years, both remotely and in-person, teaching people of all ages and language levels.
I worked with Quality Healthcare Coverage as a remote Office Manager administrating their CRM, database, providing up-training for new agents to use our CRM and some other key software among other tasks