Bradford, England, United Kingdom
I’m currently working as an Apprentice IT Officer (Service Desk), where I get hands-on experience supporting users, fixing technical issues, and helping keep IT services running smoothly in a busy environment. I’m a proactive and solutions-focused IT professional at the start of my career, with a strong foundation in service desk operations and a passion for technology. Known for my approachable nature and clear communication, I take pride in providing efficient support, improving user experience, and continuously developing my technical skills. Driven to grow within the IT industry, I’m committed to expanding my knowledge across systems, networking, and customer support best practices. I enjoy working as part of a team, learning from experienced professionals, and contributing to smooth day-to-day operations.
• Problem-solving in physical environments, applicable to IT systems and infrastructure support • Supported planning using Excel and digital documentation tools • Developed a basic incident logging and tracking system to improve onsite reports and accountability • Maintained compliance records and supported with day-to-day workflow coordination
• 4-day immersive and intense virtual internship in Technology & Engineering sector, focusing on Cybersecurity, Data Science, AI and Software Engineering, gained problem-solving, collaboration, and communication skills through real-world simulations Sector Skills Project – Lloyds Banking Group Worked in a team to deliver a solution to a challenge focused on product strategy and user engagement. We built a 6-month roadmap for the Routina wellness app, aimed at increasing community retention and digital engagement — directly comparing our solution to Lloyds’ real-world approach. Skills Developed: • Product & Digital Strategy • Agile Thinking • User Engagement Planning • Team Collaboration • Analytical & Presentation Skills 🏅Certification of completion also gained!
I recently had the opportunity to contribute to the development of a medical imaging product designed for calibrating X-ray machines in clinical settings —a small but meaningful step in the fight against cancer. Here’s what I got up to: • Managed design files & collaborated with suppliers to ensure smooth and timely production—sharpening both my IT and project management skills. • Delivered projects on time and within budget, staying focused and organised throughout. • Wrote technical documents to understand new manufacturing processes and support future developments. • Used 3D CAD modelling and various IT systems to design custom components. • Assisted in assembly of the final product. • Shipped the finished unit to a client in France, contributing to real-world healthcare solutions. This experience not only boosted my technical ability, but also gave me a deeper sense of purpose knowing my work supports something as important as cancer diagnosis and treatment.
• I had the opportunity to do work experience as an Assistant MMA Coach at Lions MMA in Bradford, where I worked closely with experienced coaches and supported group sessions for beginner fighters. It was a hands-on role that gave me a real insight into what it takes to run a professional training environment. • I helped set up equipment, supported warm-ups and drills, and gave one-to-one guidance during technique work and fitness drills. I also learned how to manage different age groups children at multiple ability levels, keeping sessions engaging, fun and safe for everyone. Here what I took away from this work experience the most: • This experience helped me build confidence, improve my communication and leadership skills, and understand the importance of discipline, focus, and teamwork - not just in MMA, but in everyday life. It also showed me how much planning and structure goes into coaching, which gave me a new level of respect for the sport and the people involved in it, especially when organising high level tournaments.