New York, New York, United States
Hi! I'm Arkady. I build things that build things. Knowledge work is mid-mutation. The job used to be doing. Now the job is directing. The shape of the work is unrecognizable, and almost nobody feels ready for the shift. Two futures. Pick one. First future: the machines eat all the work, then they eat the workers. Displacement. Irrelevance. A billion people staring at screens with nothing left to type. Second future: the machines eat the busywork, and the workers focus on being human. Creativity. Judgment. The thrilling, irreplaceable act of actually thinking. Freedom. I'm betting everything on the second future. At ClickUp, we're building the cowork AI for over 10M teams. Intelligence needs tribal knowledge: an agent should carry your team's culture, decisions, and vision, not fragments of one person's workload. And intelligence should be multiplayer, a companion that works in the open rather than a private oracle each person consults alone. When AI works that way, it eliminates the mechanical weight of busywork. What's left is the actual thinking. Taste. Empathy at hyperscale. My mission is simple: keep humanity human through the mutation. The machines get the busywork. We keep the fire.
ClickUp is the first converged AI workspace, designed with pixel precision to help humans and AI work together seamlessly. 60% of work is lost in context. 2.5 hours a day is wasted searching and stitching it back together, and digital fatigue from context switching reduces employee performance by up to 32%. 96% of companies fail at AI value and adoption because work lives in dozens of disconnected apps, and AI can't act on what it can't see. ClickUp ends the sprawl. Project management, docs, chat, and AI agents converge in one system so Brain, ClickUp's AI, lives inside your work with full context. Do anything on demand, or build Super Agents that operate ambiently as teammates: always on, always learning. ClickUp saves the average company over 30K hours per year and delivers industry-leading ROI for over 10M teams.
Led reporting and agentic analytics at Kustomer, an AI-native CX platform combining agents, deep CRM data, and human expertise across the full service journey. Built systems that turn questions into action and eliminate business risk for CX leaders.
Praction builds GTM strategy for B2B startups from $5M to $75M ARR. It's a hybrid partner offering a team of fractional revenue experts and a co-pilot platform that work together to help companies close more deals and keep more customers. I was responsible for building our software platform, while we bootstrapped the company via services revenue. The business continues to see sustained growth with no outside capital. ◦ Built an LLM-based revenue diagnostics platform for founders and revenue leaders using early ChatGPT API access. Ingested CRM data to surface risk signals, then generated dynamic playbooks by bridging deal context against a knowledge pipeline encoding 20 years of CRO pattern recognition. Delivered near-instant diagnostics that previously required days or weeks of manual investigation. ◦ Led a remote team of 10 across engineering, design, and data. Owned delivery cadence, vendor selection, budget, feedback loops, and quality standards. Designed all platform UI and UX flows. ◦ Created all data models. Built a benchmarking insights engine using anonymized peer datasets, deriving revenue health signals (NRR, sales cycle time, win rate) and translating performance gaps into prioritized course corrections. ◦ Shipped alpha in 4 weeks, then maintained continuous iteration across diagnostics, scoring, and playbook features through production.
ListenFirst is the premiere enterprise social data solution. I joined when there were 50 employees and the business was still bootstrapped. During my tenure we closed a PE majority growth investment (equivalent to Series B), and headcount grew to 100+. ◦ Owned and communicated the 1-year roadmap for a social analytics platform and API used daily by Fortune 100 enterprises (Alphabet, Amazon, Apple). Built a triage system across a 3,000+ item backlog to focus the org on highest-impact work, driving 100%+ lift in DAU/MAU and contributing to 135% NRR, with 60%+ of net new revenue coming from enterprise expansions. ◦ Created product team standards across discovery, definition, measurement, collaboration, and training. Acted as player-coach to mentor PMs and designers, reducing new PM ramp time from 6 months to 2 months. ◦ Managed 3 PM direct reports and partnered with 35 engineers, designers, data architects, and QA to ship weekly. Ran delivery cadence, capacity planning, and release quality gates, driving 30%+ improvement in bug resolution rate through process changes. ◦ Owned premium analytics surfaces: cross-channel paid, anonymized benchmarks, campaign intelligence, NLP-driven insights and custom dashboards. Led onboarding and workflow redesign, reducing time-to-first-value from days to minutes via self-service configuration. ◦ Aligned engineering, CX, Sales, and Marketing for GTM execution. Partnered directly with major social platforms to bring dozens of new metrics to market.
◦ Owned analytics and intelligence surfaces end-to-end: competitive video leaderboards, privacy-preserving benchmarking and anonymization, organic conversation listening, ML sentiment and emotion. Partnered with design on a platform workflow overhaul that drove 55%+ increase in same-session report completion for a core use case. ◦ Built the cross-functional operating rhythm across Sales, Marketing, CX, Implementation, end users, and prospects to surface opportunities, sequence the roadmap, plan tests, run launches, and drive adoption through enablement. ◦ Managed 2 PM direct reports and a designer. Established UX development standards to improve quality and speed across discovery, design, instrumentation requirements, and release readiness.
◦ Owned end-to-end delivery and GTM support for analytics features: estimated media value modeling, sponsored content measurement, Instagram Stories analytics, and cross-channel audience modeling. ◦ Implemented product analytics to instrument usage and success, then built the business intelligence operating layer to track adoption and outcomes. Formalized closed-loop feedback cycles to increase stakeholder buy-in and improve roadmap decisions. ◦ Served as interim product designer, designing UI flows and running UX research to validate key interactions and improve usability.
Entity PM was an experiment in fractional product management services I ran solo to learn more about early stage companies. I ultimately decided that I prefer to grow with a team, rather than work on a contract basis, but I helped several SMEs in non-tech industries make their software concepts real during this year. ◦ Owned all aspects of product management including feature discovery, design, and go-to-market strategy. Guided customers from rough idea to working prototype in 60 days or less. Led remote and onsite agile teams; acted as interim product designer as needed. ◦ Defined, planned, and communicated roadmaps to drive customer adoption in the early stages of the customer lifecycle. Scaled a real estate fintech from 20 to 50 accounts in 90 days through feature optimization and operational improvements.