Gurugram, Haryana, India
Hi! Arjun is a cybersecurity and IT support professional focused on helping organisations strengthen their security posture through effective strategies, tools and concepts. With experience across IT support and security operations, he brings a strong understanding of security fundamentals and control implementation. He enjoys translating technical security concepts into structured governance processes that improve organisational resilience and compliance maturity. He is always open to connecting with cybersecurity professionals, recruiters, and teams working on governance, risk management, and security transformation projects. I have developed skills in customer service, problem-solving, and communication while ensuring the safety and efficiency of traffic, network and IT systems. I have also gained experience in hardware, network security, and help desk support. A postgraduate in cybersecurity operations from York University. He has also obtained multiple certifications from renowned organisations focused on cybersecurity. He is a passionate human being who is interested in learning new technologies and techniques in cybersecurity. He is well versed in technologies such as Linux, SOC, AD and ServiceNow and applying them to real-world scenarios. He is a hard-working, enthusiastic, and optimistic individual who adapts to different environments and circumstances and strives to create a bright and inspiring career in cybersecurity.
• Managed incidents ensuring that they are logged, progressed and updated within stipulated SLA. • Troubleshoot client issues and escalated tickets if needed. • Placed a service call if matter was identified as a hardware concern. • Followed up with CCP's and users to ensure satisfactory action was taken. • Familiarity with all American Express tools used for End User Troubleshooting. • Technologies worked on include Windows OS, Mac OS, SCCM, Jamf, Mobile OS (Android OS), VDI/Citrix. • Educated employees on IT best practices to enhance productivity and minimize technical challenges. • Authored and maintained Knowledge Base articles to streamline problem resolution.
• Performed desktop support via remotely logging into the user’s PC. • Extensively worked on software ‘EPIC’. • Managed & solved around 20-25 tickets/day on ServiceNow. • Checked with the service and operations team to validate unusual activity and routing. • Operated MS O365 (Exchange Admin Center) and provided first-line infrastructure technical support to end users by troubleshooting. • Assure prompt resolution in accordance with Service Level Agreements (SLA) and other staff technical support. • Developed new accounts, reset user passwords, and worked with Active Directory and VPNs.