Bengaluru, Karnataka, India
Event Management, Customer Support, Gaming Support, senior consultant, tech support, English Proficiency
Team Lead for Identity & Integrations team
Handling escalation Build mental muscle - you'll be a go to resource for both customers and coworkers Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features Assisting new hires in becoming product experts Solve complex concerns
Handling end-to-end event projects Client servicing - interacting with clients to understand their requirements and converting them into actionable tasks Vendor management - Forge and maintain relationships with vendors to ensure quick and on-time installations and breakdowns of events. Logistic - Coordinating set-up for events like sound set-up, truss (sizes) along with the lighting (sharpies, Leds, follow), LED Screen displays for the event. Staff management - supervising staff to ensure events run smoothly. Effectively planning availability for man-power for every event Mastered contract negotiations and gained a reputation for bringing events to completion under budget Billing & Payments – Billing the clients on the events and what payments need to be made to vendors (Decorators, Audio & Visual companies, logistics) for any given event. Client / Customer Feedback & follow ups.
Handling inbound calls on Amazon products Handling email / chats
Provided service for UK Mortgage process related to home loans Updating loan applicants' details in the system Instructing solicitors on how to value the property Assisting customers with their mortgage Collection of fees from customers Providing assistance on queries over calls Determine if the loan can be approved Customer Service