India
With over two decades of experience, I specialize in IT service delivery, regulatory compliance, and infrastructure transformation. Currently serving as Service Delivery Manager at Tata Consultancy Services, I focus on client engagement, integrating multi-vendor Identity and Access Management frameworks, and ensuring seamless service delivery across diverse industries. At TCS, I contribute to optimizing IT environments by leveraging tools like Power BI and Datadog to enhance operational visibility and analytics. Committed to fostering collaboration, I drive scalable IT solutions while ensuring alignment with regulatory requirements and organizational objectives across the European Union.
• Led client engagement initiatives for a Food Service and Facility Management Company, enhancing service delivery. • Spearheaded the integration of multi-vendor Identity and Access Management frameworks, ensuring regulatory compliance in the EU. • Coordinated cross-functional teams and vendor partnerships, optimizing IAM, networking, and ITSM solutions with industry leaders.
In my current role at TCS France, I orchestrate strategic client engagement initiatives for Sodexo, directing infrastructure delivery programs and fostering cross-functional synergies. I manage an extensive estate of over 30,000 endpoint devices, ensuring operational continuity and maximizing system availability. My responsibilities include engineering advanced Power BI dashboards and Datadog analytical frameworks to visualize device health metrics and enhance the core "Workspace Ecosystem." I also champion the integration and governance of multi-vendor IAM ecosystems, ensuring compliance with regulatory frameworks across the EU. Achievements: I have successfully optimized service delivery across pan-European operations, reinforced stability within the workspace ecosystem, and established proactive incident triage methodologies. My efforts have led to improved end-user performance and adherence to stringent KPIs, significantly enhancing client satisfaction.
At TCS Deutschland, I directed the Infrastructure Services Tower for ALDI SÜD, overseeing the delivery of services across servers, networks, and Azure public cloud. I facilitated strategic coordination with OEMs and technology partners, ensuring seamless operations and alignment on cost optimization and SLA compliance. My role involved executing enterprise-scale migration programs and driving resource planning across a distributed team. Achievements: I cultivated high-impact client relationships, ensuring satisfaction through proactive engagement and transformation support, which resulted in enhanced service delivery and operational efficiency.
• Delivered end-to-end enterprise service management across South India, ensuring operational excellence. • Supervised a team of 25 technical support engineers, focusing on installation and maintenance. • Implemented initiatives that increased customer satisfaction scores by 25% within one year. • Developed training programs that reduced service response time by 30%, enhancing team performance.