Abuja, Federal Capital Territory, Nigeria
I am an Operations and Customer Support Professional with experience supporting business operations, customer service, logistics coordination for e-commerce businesses, CRM administration, and administrative tasks across remote, hybrid, and onsite environments. I enjoy solving problems, improving processes, and ensuring customers have a great experience. I have hands-on experience with HubSpot, Zendesk, Freshdesk, Zapier, ClickUp, Trello, and Microsoft Excel. I am also certified in Virtual Assistance, Customer Service, CRM, and Workflow Automation. Currently, I am expanding my knowledge by learning AI & Automation at TS Academy, where I am building practical skills to help businesses streamline processes and work more efficiently. I am open to opportunities in Operations, Customer Support, Virtual Assistance, CRM Administration, Logistics Coordination, and AI-enabled business operations.
-Supported procurement processes including vendor sourcing and purchase documentation. -Maintained inventory records for office supplies and equipment. -Provided IT troubleshooting and technical support for staff. -Organized documentation and maintained structured filing systems. -Assisted with daily office administration and operational coordination.
-Managed order fulfilment, deliveries, and customer coordination. -Planned logistics schedules and ensured timely product delivery. Maintained accurate operational and financial records. -Coordinated suppliers and monitored inventory levels. -Improved operational efficiency through organized order tracking.
-Assisted production operators in monitoring flow station activities. -Observed and supported equipment performance monitoring. -Assisted with reporting operational irregularities to supervisors. -Maintained compliance with safety and operational procedures.