Bhatpara, West Bengal, India
Dynamic marketer with hands-on experience in e-commerce management, branding, customer relationship management (CRM), and sales growth strategies. I have worked across platforms like Amazon, Flipkart, and Gem, focusing on improving customer retention, digital visibility, and business performance. Currently working as a Business Development Officer at L’Oréal, where I manage dealer & territory operations across multiple states, handle data and sales analysis for 600+ salons, and consult salons on service, product upgrades, and digital enablement through Meta platforms. I also design and execute market development plans, manage 28+ vendors for logistics, and build strong dealer and client relationships to ensure smooth execution and business continuity. My key skills include: 1. E-commerce Management (Amazon, Flipkart, Gem) 2. Branding & Communication 3. CRM & Customer Retention 4. Digital Marketing & Social Media Enablement 5. Sales & Territory Management 6. Data Analysis (Amazon PI, Sales Tracking) 7. Project & Vendor Management I am passionate about using data, digital tools, and strong client relationships to drive growth and deliver value in fast-paced environments.
Dedicated and results-oriented Class Representative passionate about fostering a positive learning environment. Effectively manage and represent the interests of my fellow PGDM batchmates, facilitating seamless communication between students, faculty, and administration. Committed to enhancing academic performance, promoting student engagement, and organizing impactful sessions. Proven ability to collaborate effectively, build strong relationships, and resolve conflicts.
1. E-commerce Management: Utilized Amazon's PI tool and advertising platforms (Brand Sponsored & Product Sponsored Ads) to improve SEO at Amazon, Flipkart websites. 2. Branding & Communication: Designed wireframes for the Brand store page, crafted compelling ad scripts, drafted content for various products and projects and did Product listing from Shopify Backend. 3. Gem Customer Retention Strategies: Implemented strategies for the Gem website, including direct customer calls, data organization, and email marketing campaigns.
Self-Employed | Cable TV & Broadband Service Provider As a second-generation cable broadcaster, I manage and operate a local cable TV and broadband internet service business, delivering reliable entertainment and high-speed connectivity solutions to residential and commercial customers. My role involves end-to-end operations management — from subscriber acquisition and customer relationship management to technical coordination and service delivery through set-top boxes and broadband networks. Key Responsibilities: Managing cable TV broadcasting services and digital set-top box distribution Providing high-speed broadband internet services to local subscribers Overseeing installation, activation, and technical support operations Handling vendor coordination, network maintenance, and infrastructure upgrades Ensuring customer satisfaction through prompt issue resolution and service quality monitoring Managing billing, renewals, collections, and local marketing activities Through consistent service quality and strong customer relationships, I focus on expanding subscriber base, improving retention, and strengthening community connectivity.