Bengaluru, Karnataka, India
•Conducted market research and analysis on global guidelines across EMEA and NA, and identified trends and regulations. •Engaged in cross-functional collaboration with stakeholders and Global Service Providers to gather insights on the scope, aligning product positioning with customer needs. •Created marketing materials and sales presentation simplifying technical information to enhance customer understanding. •Attended an international trade show, engaging with potential clients to enhance product awareness and foster new business opportunities.
•Coordinated with Sales and Product, Order Processing teams to resolve customer queries and provide tailored solutions, enhancing customer satisfaction. •Converted inbound leads into opportunities through effective communication and follow-ups. •Drove Dell Monitors' No.1 position in the UKI market by managing pipelines, RFPs, and tenders, contributing to significant sales growth. •Supported the sales team by continuously reviewing sales metrics & pipelines to expand customer base and retain existing clients. •Achieved financial plans like Year-on-Year growth by regularly reviewing pipeline, working on deals to generate revenue and meet quarterly targets. •Assisted in developing marketing campaigns and creating email marketing content for new product launches. •Designed event materials and organized activities to engage employees as Head of Social Connect pillar for EMEA Graduates. •Strategically managed client communications and CRM activities to ensure high customer satisfaction. •Provided high-quality customer service and technical support to Fortune 500, Medium Business, and Public sector customers across the UK and Ireland. •Executed sales and marketing campaigns by collaborating with the Marketing team regarding supply availability and challenges, new product launches of Monitor and Accessories. •Achievement: Received Inspire Awards from internal stakeholders and customers for providing quality product solutions and recommendations. •Contributed to Dell's CSR initiatives for environmental and social awareness.