Birmingham, England, United Kingdom
Highly motivated and skilled IT Engineer currently working at The Royal Orthopaedic Hospital (NHS), with an Upper Second Class Honours in Business Information Technology (BSc). Having gained a wealth of experience since 2013, I have been widely exposed to information technology systems giving me an in depth understanding of setup, configuration, and troubleshooting. Through both experiences in my career as well as academic life, I have learnt to thrive under pressure while delivering high standards of work.
logged and processed support issues/requests via telephone or email whilst ensuring a high level of customer service was maintained. Provided remote assistance to staff and assisted them with technical issues and help with any access related issues.
Assisted the trust when they migrated their patient administration system. Duties and responsibilities included: • Acted as a point of contact within the team to raise service requests and incidents to the system supplier. • Investigated enquiries and queries from staff and provide assistance and advice as required. • Restored service by liaising with 3rd party system supplier. • Prioritised incident and service requests to meet SLA's set by the trust and 3rd party system supplier. • Identified causes of incidents and escalate to relevant teams. • Provided system access to hospital staff.
logged and processed support issues/requests via telephone or email whilst ensuring a high level of customer service was maintained. Provided remote assistance to staff and assisted them with technical issues and help with any access related issues.