Metro Manila, National Capital Region, Philippines
• Served as the primary point of contact for daily interview scheduling requests, consistently meeting and exceeding Service Level Agreements (SLAs) by fulfilling all requests within 48 hours. • Proactively collaborated with HR, Talent Acquisition partners, and business stakeholders to support recruitment initiatives across the EMEA region. • Identified inefficiencies in interview scheduling workflows and partnered with regional teams to implement process improvements, significantly enhancing operational efficiency. • Acted as a Subject Matter Expert (SME) for interview coordination processes, providing guidance and best practices with recruiters, hiring managers, and new HR team members.
• Conducted comprehensive risk assessments for all Citi APAC new hires and internal/global mobility transfers, ensuring 100% compliance with pre-employment screening requirements, including sanctions and criminal background checks—in accordance with company policies and regulatory standards. • Collaborated closely with candidates, HR/Talent Acquisition stakeholders, and third-party vendors to ensure a streamlined and timely onboarding process, minimizing delays. • Updated HRIS platforms such as Workday and ServiceNow promptly, reducing hiring delays and supporting a smooth transition from offer acceptance to onboarding. • Maintained strict confidentiality and data security, adhering to Citi’s Data Handling protocols to protect sensitive candidate information and uphold organizational trust.
• Managed for Work-At-Home employees in the U.S. and Canada for Sykes, ensuring all home office and compliance requirements were met prior to the start date. • Conducted I-9 employment authorization verification and performed detailed assessment and adjudication of background screening reports, ensuring 100% compliance with legal and company standards. • Maintained daily worklists to streamline team operations and ensure efficient candidate tracking and processing. • Oversaw conditional starters, working closely with in-country hiring managers and business partners to expedite completion of outstanding pre-employment requirements. • Maintained accurate, real-time updates in applicant tracking systems such as Kenexa and internal tools, enhancing the overall speed and efficiency of the recruitment process.
• Managed the full-cycle recruitment process for Middle East-based employers, including sourcing, candidate selection, offer negotiation, onboarding, and visa processing. • Ensured strict compliance with Philippine immigration laws, serving as a liaison between the Philippine Overseas Employment Administration (POEA) and foreign employers to verify regulatory requirements were met prior to recruitment activity. • Fostered strong partnerships with international hiring managers, coordinating interviews and providing timely updates throughout the recruitment life cycle to ensure alignment and transparency.