Olympia, Washington, United States
Results-driven Digital Marketing & Operations Consultant with 10+ years of experience helping e-commerce brands, events, and service-based businesses grow. I automate lead follow-up for agencies & build onboarding systems for coaches. I eliminate manual CRM work for small businesses & create AI-powered email routing systems. I thrive behind the scenes, streamlining workflows, managing multi-channel marketing campaigns, and building the systems that keep everything running smoothly. Known for maintaining consistent brand voice across email, SMS, and social media while driving measurable outcomes: 40% gains in operational efficiency, 15% lifts in attendee engagement, and 75% client retention. Currently accepting part-time remote engagements and 1099/freelance contracts.
In every position with every client, at one time or another, I have been an advisor. I have a unique way of viewing business and operations to see what could be better. It doesn't mean huge growth or huge cuts. I assess the needs of the overall business as well as the strengths of each employee to maximize everyone's involvement. If your employees love what they do, and the business is profitable, then everyone wins. Sometimes, it just takes a new perspective. I really can do a lot of different things in business. But it is very fulfilling to help everyone be their best. I have setup and produced in person and online conferences. I enjoy setting up and running databases and CRM's. I can do social media and marketing and manage operations behind the scenes. I have experience in many platforms and am a fast learner with new systems and processes. I have experience in budgeting and financials and setting up business plans. Every project is undertaken with clear communication and commitment and my full attention to detail to get the job done. I have worked with training organizations and curated continuing education classes for on demand and live training, and providing certificates upon completion. I have also coordinated all logistics of events, including location venues and catering.
Manage end-to-end digital marketing for multiple clients, including email and SMS campaigns, social media content, and newsletter production, maintaining a consistent brand voice across all channels. Build and optimize automation flows, segmentation strategies, and cross-promotional campaigns, resulting in improved audience engagement and 75% client retention rate. Produced and launched an on-demand CEU course catalog, handling video editing, course materials, slide decks, e-commerce setup, and promotional campaigns from concept to launch. Planned, recorded, edited, transcribed, published, and marketed multiple client podcasts end-to-end. Coordinated in-person and virtual events including registration, technical setup, materials, and logistics. Managed day-to-day business operations—client scheduling, fulfillment, financial reporting, budgeting, and tax preparation—improving operational efficiency by 40.