April Dennise Ervas

Technical Trainer at Sykes Asia Incorporated

Central Luzon, Philippines

About

Proactive and goal-oriented Trainer with demonstrated experience in product and systems training as well as continually addressing the training needs of all employees within the account. Provides certification and reinforcement for individuals that underwent sales training to continually improve retention and sales effort in the account. Adept at multi-tasking, trouble-shooting, presentation skills with advance knowledge in financial account management, tracks process critical and client-critical errors using a spreadsheet, and create a training outline for Technical Training, FCRA Training and Skills Enhancement Training. Specialties: Training & Mentoring Furnishing Reports Webpage Designing Problem Solving Developing procedure manuals Quality Assurance

Experience

  • Technical Trainer at Sykes Asia Incorporated
    Oct 2005 - Present ยท 20 yrs 9 mos

    Sykes is the best!