Pflugerville, Texas, United States
Seasoned business professional with a proven track record of optimizing operations and driving success in highly competitive environments. Recognized for integrity, attention to detail, and a results-driven mindset, I excel at identifying growth opportunities and implementing innovative solutions that enhance efficiency, profitability, and market presence. Passionate about process improvement, I thrive on transforming challenges into opportunities for progress. My leadership approach is centered on empowering and engaging teams, fostering a collaborative culture that drives performance and innovation. Committed to operational excellence, I align strategic goals with execution to deliver measurable success and long-term value to an organization. Proficient in: High Performance Teams / Kaizens Project Management Business Development Strategic Planning Environmental Health & Safety Business Analysis Value Stream Mapping Lean Practices KPI Solutions Supply Chain Management MS Office/ ERP/ CRM Transportation Management Process Improvement
• Provide strategic leadership and vision for a full-service residential and commercial remodeling firm, guiding growth, market positioning, and long-term business development. • Direct P&L management, financial planning, and resource allocation to ensure profitability, operational efficiency, and sustainable scaling. • Build and maintain strategic partnerships with clients, vendors, and subcontractors, strengthening industry presence and driving repeat/referral business. • Lead multi-disciplinary teams through complex renovation and remodeling projects, aligning execution with organizational goals, safety standards, and regulatory compliance. • Drive branding, marketing, and sales strategies that increased market share and expanded service offerings in competitive construction markets. • Implement operational systems and performance metrics to improve productivity, optimize workflows, and enhance client satisfaction. • Mentor and develop team members, fostering a culture of accountability, craftsmanship, and continuous improvement.
• Manage high performance teams that effectively collaborate implementing policies and procedures to achieve objectives and attain goals. • Improve processes by strategically leading, organizing, and training team members to execute operational goals resulting in peak efficiency and increased customer satisfaction. • Regularly review, analyze, and develop actionable plans for productivity and loss prevention. Leverage operational data and metrics to monitor the effectiveness of teams tracking all performance related statistics by team and developing and executing performance plans to address deficiencies. • Control and manage inventory and logistics operations through development of operational reports that determine storage requirements, equipment utilization, inventory turnover, and shipping capacities resulting in cost reductions across the board. • Establish and monitor security procedures and protocols maintaining a 100% safe and healthy work environment by enforcing and following safety standards and procedures in compliance with the Department of Transportation (DOT) and OSHA health and safety regulations.
• Responsible for office administrative duties, including monitoring client outstanding premiums and billings. Posting premium payments and generating subsequent payables to vendors, brokers, and carriers for accounting to remit. Recorded receipts for all claim accounts, premium clearing accounts, and flex accounts to cash journals. • Managing and assisting in the creation of marketing materials. Accountable for product line opportunities and marketing activities to improve profitability, resulting in a 10% growth in sales. • Provide administrative assistance to executive staff which may include writing internal and external communications, preparing spreadsheets and · presentations. Communicating with the board or other senior officials about · shifting company priorities and projects. • Provide administrative support to the team, keeping track of compliance calendars and schedules, assisting with new vendor onboarding and other compliance tasks. • Maintain current filing and database system, looking for ways to improve · current systems and processes. Assessing and analyzing departmental · budgets to find ways to minimize expenses and optimize profits. • Act as the point of contact among executives, employees, clients and other external partners. Ensure general management of the office, overseeing operational efficiency, effective communications, and other types of strategic and tactical planning.
• Establish and maintain in depth knowledge and understanding of client’s business and industry specific to Supply Chain, Logistics, and Transportation objectives and initiatives. • Manage and track the status of requirements and assigned tasks throughout the projects lifecycle. Emphasize on meeting target dates and informing clients on setbacks. • Analyze client needs, create workflows, develop tailored strategies and provide guidance. Work closely with sales and marketing management to study and develop sales. • Responsible for the development and execution of market strategy to attain and or maintain the desired market position with assigned territory accounts and marketing strategies to support selling to all customers. • Track qualitative and quantitative user feedback to provide relevant product and marketing recommendations. Work closely with the regional team lead and operations manager to streamline and automate operational processes and identify operational improvements.
• Troubleshoot client needs and create strategies to recommend solutions to implement. Research and assess proposed solutions to key problems. • Gather key client information and turn detailed notes into data that help drive ongoing client success. • Develop customer intimacy by securing trust and productive relationships with all key decision makers of each strategic account to solidify long term success. • Acquire a thorough understanding of key customer current and future needs and requirements then communicate those in a structured way to internal management. • Client presentations/Business Reviews. Develop and organize material and be able to deliver the material in a professional manner that results in continuous promotion of MS value to the client, areas of opportunity for the client, and up to date status of critical ongoing projects and events. • Responsible for all assigned client renewals and proactively managing adherence to client contract terms including accurate processing, reporting, and fees.