Greater Tampa Bay Area
Operations, Quality, and Governance leader with extensive experience in the financial services industry, improving operational performance through process optimization, risk management, quality assurance, and governance oversight. Demonstrated success leading remediation initiatives, strengthening control frameworks, enhancing data quality, and delivering executive reporting that supports regulatory compliance and informed decision-making. Recognized for partnering across cross-functional teams to solve complex business challenges, drive continuous improvement, and implement sustainable operational solutions. Known for bringing clarity to complexity, building scalable processes, strengthening governance, and translating business challenges into practical, sustainable solutions that improve operational performance. Areas of Expertise Data Quality Oversight | Governance & Control Frameworks | Risk & Controls Monitoring | Issue Management & Remediation Tracking | Governance Metrics & Reporting | Cross Functional Stakeholder Coordination | Operational Risk & Controls | Process Improvement Technical Skills JIRA| Confluence | Tableau | SharePoint | MS Project | ServiceNow | SQL (Foundational) | Oracle Peoplesoft |Microsoft Office Suite
Lead the campaign's statewide data and analytics strategy by providing data-driven insights that support voter targeting, electoral forecasting, and strategic decision-making.
Led governance and data quality oversight across multiple business lines, identifying risks, trends, and reporting gaps impacting executive decision-making.
Enhanced the Quality Assurance framework by supporting enterprise Health Check reviews, identifying control gaps and process improvement opportunities that strengthened governance and operational effectiveness.
Partnered with business, compliance, and technology teams to implement control improvements across loan servicing operations. Served as a trusted advisor to operational leaders by translating complex risk issues into practical business solutions.
Managed operations across three regional hubs supporting consumer financial services operations. Collaborated with cross-functional teams to resolve issues, improve operational processes, and support effective risk management practices.
Managed complex commercial credit servicing activities, ensuring accurate loan administration, regulatory compliance, operational efficiency, and exceptional client support for business banking customers.
Audited mortgage documents for accuracy and compliance; identified trends to improve processing time.
Managed $10M+ portfolio from acquisition to liquidation with 95% process efficiency. - Implemented SPOC model, increasing loan conversion by 30%.