Irving, Texas, United States
With over 7 years of experience in the Federal Government, including 6 years with the Internal Revenue Service and 1 year with the Veterans Benefits Administration, I bring exceptional customer service expertise combined with strong administrative skills.
Create health insurance accounts, ensuring proper documentation, accuracy, and adherence to established policies and procedures. Administered dependent additions and removals in compliance with eligibility requirements and organizational policies. Manage billing accuracy for clients by reviewing accounts and applying necessary refunds or credits. Oversee employee enrollment changes and terminations for client health.
Coordinate counseling sessions with veterans and their beneficiaries regarding benefits, including VA compensation, pensions, and other related services. Provide detailed explanations of VBA rating decisions and resolve queries related to benefits. Process claims and appeals, ensuring compliance with relevant legal provisions and regulations. Assist veterans with services like home loans, education benefits, health care, life insurance, and vocational rehabilitation. Prepare technical correspondence regarding claims, benefits, and representation rights. Schedule and manage appointments, including transportation for medical exams and claim verifications. Address inquiries related to FOIA requests and other administrative concerns.
Verified Revenue Officers' work hours and ensured timely processing of shred bind pickups. Managed assignments and schedules for Revenue Officers, including assigning cases and handling communication with contractors and staff. Coordinated administrative tasks like credit report requests, managing office supplies, and creating requisitions for government purchases. Maintained and updated employee performance files & conducted training for new hires, and planned office events. Supported management by running periodic reports, scheduling meetings, and handling time-sensitive emails and office logistics.
Managed inbound calls from taxpayers, resolving inquiries related to tax liabilities, payments, and account status. Authenticated and verified taxpayer identities, including handling high-risk disclosures. Processed requests for economic impact payments, tax refunds, and amended returns Provided clear explanations of IRS policies, procedures, and regulations to help taxpayers achieve compliance.