Greater Boston
Results driven, collaborative project/administrative professional with successful career in various industries. Experience working with all levels of the organization. Ability to think strategically balanced with laser focus on organization and detail. Innovative and motivated to embrace and implement best practices to achieve optimal outcomes. Entrusted with highly confidential data and documents. Community volunteer having served at executive board level. Highly proficient in MS Office Suite, Google Drive Apps, Social Media.
• Additionally supported both the Population Health, Case Management and Physician and Medical Staff Recruitment departments. • Prepared presentations aimed at motivating and engaging clinicians and physician leadership in order to market program; grew program to include additional clinical sites. • Partnered in the design of innovative models of care; teamed with program director to help seamlessly integrate shared medical appointment in both primary and specialty care departments, including assimilation into new Behavioral Health care model. • Worked with team in developing clinical standard work aimed at achieving optimum outcomes in order to address inefficiencies in existing shared medical appointments at clinical site level by standardizing model across practice; resulted in fewer missed appointments, improved scheduling and increased patient satisfaction. • Supported successful implementation of models of care at 11 clinical practices thereby addressing the practice’s goal of providing innovative care and achieving optimum patient outcomes. • Created and maintained shared medical appointment monthly encounter budget spreadsheet in order to track patient volume and ensure financial solvency of program at site and corporate level. • Led project to design and maintain data tracking tool that measured patient satisfaction and engaged discussion regarding incredible satisfaction rate which averaged 97% annually. • Coordinated scheduling of new shared medical appointment development meetings in order to efficiently educate and collaborate with site team and management; resulted in successful launch of shared medical appointment and increased appointment access for clinicians and patients. • Entrusted with highly confidential information related to HR and patient information. • Prepared contracts for newly hired physicians. • Collaborated with project manager and program director in designing chronic disease management initiatives.
• Supported five executives, as well as remote staff, with coordination of travel, calendar management, and office overhead. • Served as point of contact for vendors and brokers relating to ongoing business needs. • Coordinated attendance at national conferences and produced itineraries for travel. • Processed all invoices and travel expenses and maintained overhead budget. • Successfully reduced expenses within the office through identifying cost cutting measures. • Coordinated bidding and selection of relocation vendors and managed relocation process. • Managed the relocation of existing office into new space with minimal disruption to business. • Entrusted with highly confidential information relating to real estate, HR, and business results.