Árta, Epirus, Greece
Energetic and people-focused professional with 6+ years of experience in customer service, tourism, and team coordination. I’ve worked with global brands like Jet2Holidays and Skyserv, thriving in fast-paced environments where communication, problem-solving, and positive energy make the difference. I’m passionate about delivering unforgettable experiences, whether it's guiding tourists, managing teams, or helping clients remotely. I’m currently open to new roles — especially in remote customer success, support, or operations. I’m also exploring online business projects and creative content like YouTube. Let’s connect if you’re looking for someone who knows how to make people feel heard, supported, and excited to come back.
Provide exceptional customer service by assisting guests with inquiries, reservations, and special requests. Greet guests upon arrival and ensure a smooth check‑in and check‑out process. Offer information on resort amenities, local attractions, and activities. Handle customer complaints professionally, ensuring swift resolution to maintain guest satisfaction. Coordinate with other departments (housekeeping, maintenance, dining) to meet guest needs. Assist in organizing events, excursions, and entertainment activities for guests. Maintain accurate records of guest interactions and transactions.
As a Turnaround Coordinator and Ramp Agent at Kos Airport, I was responsible for overseeing and coordinating the efficient turnaround of aircraft, ensuring timely departures and adherence to safety and operational procedures. I worked closely with ground crews, pilots, and air traffic control to manage ramp operations, aircraft loading and unloading, fueling, and baggage handling. My role also involved supervising the smooth execution of aircraft servicing, conducting safety checks, and ensuring compliance with aviation regulations. I developed strong problem‑solving skills, ensuring any potential delays were minimized, and communication was seamless across all departments to maintain high standards of service and operational excellence. Key Responsibilities: Coordinated aircraft turnaround operations, ensuring efficiency and compliance with safety and operational standards. Managed ramp activities, including loading/unloading baggage, cargo, and catering. Supervised aircraft fueling, de‑icing, and servicing, ensuring timely and safe completion. Liaised with ground crew, air traffic control, and airline staff to facilitate smooth operations. Conducted safety and security checks, ensuring all equipment and Resolution Assisted in troubleshooting and resolving operational challenges to minimize delays and optimize turnaround times.