New York, New York, United States
Experienced professional with a golden track record in business development, hospitality, concierge, and client activations. Skilled in developing teams and delivering results in unpredictable environments. Seeking a role in a dynamic organization to utilize my skills and accelerate career and organizational growth. Experience in all facets of business administration involving high net personal wealth, security, and privacy. Grandson to the one and only Frank Mariani, Let's go, Lakers! Played Free Safety for the Chapman University Panthers, colligate football.
Arrange travel accommodation, security, transportation, and logistics for high-end businesses and high-net-worth family trips. Duties in managing a team in a fast-paced environment to provide services at a moment's notice. Responsible for analyzing metrics and conducting market research while creating an aggressive growth plan for the brand's exposure to the highly competitive hospitality industry. Key Responsibilities: • Create profiles for brands to ensure all special requests are noted • Oversee all concierge operations ensuring the client is satisfied • Pitched ideas on how to improve performance and efficiency • Ensured the "Michelin Experience" by cultivating relationships I relocated and lived in Italy (Milan, Rome, and Venice) for one (1) month supporting Home and Regional Offices. Duties include semi-annual trips to Italy to help the Home Office and apply best practices.
Develop partnerships with different hospitality venues within the greater New York City area. Help find event sponsors, assist in events, and brand-building through building client relationships. Develop a marketing strategy that consists of nightly networking events. Assist clients with travel recommendations and accommodations. Key Responsibilities: • Create profiles for brands to ensure all special requests are noted • Building fruitful relationships and footprint in b2b, b2c and non-profits. • Communicating with clients and brands about upcoming events. • Create an unprecedented experience and add new clients
Developed a nightly energy for the staff and delivered outstanding customer service. Made sure that all opening and closing duties were complete. Helped the front of the house with the restaurant ambiance and seating logistics and set tables to Michelin Star standards. Handled and communicated the guest's concerns, including restrictions on the menu. Solved problems of various complexity and worked with other department managers to address the more significant issues of the evening. Key Responsibilities: • Trained and managed front-of-the-house staff, ensuring professional customer service • Handled guest inquiries, requests, and complaints, resolving issues promptly and professionally • Answered clients' initial questions, reset tables, and seating guests • Collaborated with other departments to ensure smooth operations and guest satisfaction
Set the restaurant ambiance, seating logistics, and tableware were set by the front of the house. Handled pre-seating the groups for the evening on POS and communicating with the server if a guest had a food allergy. Solved problems of various complexity, and assisted, as needed, other department managers with the more significant issues of the evening. Key Responsibilities: • Coordinated with staff to efficiently manage seatings at high volume. • Greeted guests as they entered and communicated delays in reservations • Answered clients' initial questions, reset tables, and seating guests. • Duty in keeping table rotation in mind so that servers can work efficiently
Assistant to the Daily Operations General Manager. The enterprise consisted of gun purchases, range, and e-commerce sales. Administrative responsibilities included reviewing firearm purchasing applications, retail inventory, and online answering online marketplace questions—managed retail store, liquidating excess inventory, and processing online orders. Responsibilities: •Assisted the general manager, reviewed and approved Dealer Record Of Sale (DROS) •Overhauled online auction platform to increase sales and move excess inventory •Handled day-to-day shipping and receiving, overseeing more than 25 packages per day •Offered each customer top-notch, personal service and ensuring compliance and safety