London, England, United Kingdom
Driven IT professional with over 10 years experience in the sector. Covering project management, change control, team leading and 1st - 3rd line support. Specialties: IT Infrastructure projects from conception to completion Team leading Change control Documentation
Industry leading IT outsourcing company with 69,000 professionals in 40 countries. Performing end to end management of small, medium and large infrastructure and application implementation projects; consistently planning, designing and managing between 10-20 projects. Working simultaneously on contract, consultancy and internal projects across the UK. Managing preset budgets of up to £250K; including preparing budget plans and tracking approved budgets. Managing project teams of 15+ technical resources; including the planning of resources for numerous internal teams and 3rd parties.
As a Senior IT Analyst I held several positions including: Project/Change Control Manager Service Desk Team Leader Infrastructure Team Analyst With many duties, only some listed below: Management of large scale projects in the UK and Europe Change control policies maintained Leading a service desk team of 23+/- in 5 offices supporting 900+ users Responsibility of the day to day operation of the service desk team, reporting directly to the group leader, training staff, developing the teams skills, hiring contractors and appraising team members Installing, configuring, maintaining and supporting multiple windows server platforms 3rd line support to multiple Microsoft, general and specialist engineering aplications (licensed based and local)
Installation and support of a wide range of desktop applications, including MS Office suite as well as specialised CAD applications Active Directory management; account creation/deletion; Group Policy implementation Member of Symantec Ghost Team; Creating and updating standard desktop and laptop ghost images; Providing support and assistance on ghost issues; Creating and updating documentation Creation and management of new exchange accounts Creation and management of distribution lists Troubleshooting Outlook, Public Folder, DL and BlackBerry issues Hardware installation and configuration, including printers, scanners and other peripherals as well as PDAs, phones and tablets File and print management Building and configuring new and existing workstations and laptops First line back-up support; Basic Arcserve troubleshooting; Hardware troubleshooting; Contacting Dell directly to exchange faulty hardware
Providing desktop/network support to both staff and members of the public at 20 local sites Windows 2000 Server administration, creating and maintaining user accounts and profiles, file and active directory management, print services
2nd and basic 3rd line support to 60 sites nationally and up to 800 users Basic Terminal server, Thin Client and Citrix administration
1st and basic 2nd line support to multiple sites across the country Monitoring and ensuring that all IT support calls are resolved and closed within agreed SLA's