San Francisco Bay Area
I specialize in driving customer success and operational excellence through data-driven problem solving and strategic process improvement. As a Customer Quality Engineer at Samsung Semiconductors, I partner with cross-functional teams to resolve critical quality issues, manage product qualifications, and strengthen customer relationships through timely resolution and proactive communication. My approach combines technical expertise with strategic thinking to turn complex challenges into sustainable solutions—whether streamlining post-production workflows, implementing project management systems, or building analytics dashboards that drive continuous improvement. With a background in Industrial & Systems Engineering and experience spanning semiconductors, payments, and mobility operations, I'm passionate about creating systems and processes that deliver lasting impact for customers and organizations alike.
* Serving as the Voice of the Customer for high-value accounts, advocating for product and process improvements based on customer feedback and data-driven insights during critical post-product launch period * Drive customer investigations and inquiries by collaborating with internal engineering teams to ensure root cause analysis and corrective improvement plans are delivered to the customer promptly while maintaining customer satisfaction and product quality standards * Manage Process Change initiatives to drive quality improvements by guiding technical engineering teams to ensure customer requirements are met throughout project lifecycle * Served as technical expert on post-production process that tracks the containment and release of material while working cross-functionally with internal quality incident management teams, product owners, and 3rd party manufacturing sites to ensure non-conforming material is contained and dispositioned efficiently, consistently achieving monthly revenue KPI targets * Mentored and trained intern and facilitated project of designing an automated forum to create feedback loops to close the gaps in communication between internal teams
Business Systems & Strategies Team in Payments Operations * Spearheaded the design, implementation and testing of new features to support the Payments product line and collaborated with Engineering, Product Management and Operations to bring an E2E solution to market * Designed layouts for project dashboards to efficiently track progress and prioritize tasks for 30+ projects involving over 100 project contributors * Worked cross-functionally with Legal and Business to define policy and translate into user stories for development * Managed weekly stand-ups to ensure all milestones were on target, coordinated with stakeholders for any issues and saw through resolutions that unblocked teams and allowed them to move forward with development * Facilitated the integration of a new Project Management and Roadmap software to align Product and Operations organizations on key milestones and releases that reduced KPI reporting time by ~2.5 hours a week