India
As a Senior UX Designer, I specialize in simplifying complexity and shaping impactful digital experiences. My work sits at the intersection of user needs, business strategy, and product innovation, enabling teams to build solutions that truly make a difference. Driven by curiosity and empathy, I focus on designing experiences that are intuitive, scalable, and purposeful.
Key Contributions: • Designed experiences for the Digital Support Manager (DSM) platform, improving FedEx support management. • Supported user interviews, research documentation, and UX strategy, helping translate insights into informed design decisions. • Collaborated closely with product managers, support teams, and engineers to align design solutions with business goals and operational needs. Key Initiatives: • Designed for an intelligent decision tree system as part of the Problem Resolution initiative to improve self-service support experiences. (Majorly part of the EU launch) • Crafted the live chat experience by optimizing user flows and interaction design to support smoother issue resolution. • Contributed to data-driven design improvements focused on improving overall customer experience and satisfaction. Recognition: 🏆 Received the Bravo Zulu Award for contributions to design and strategy.