Lancaster, Pennsylvania, United States
Product strategist and researcher with seven years in healthtech who works the early arc of a problem: naming what's actually going on, forming a hypothesis, and proving it out before handing it off to scale. I like mixed-methods research and digging into the data directly, grounded in a research background (Tufts MS; first-author IEEE TVCG paper still picking up citations).
- Claims-vs-EHR diagnosis analysis: led exploratory analysis of payer claims data (17,855 lives across Medicaid/Medicare/Commercial) against EHR-sourced FHIR Condition resources to characterize HCC/ICD diagnosis overlap and divergence; built multi-view dashboard for product and leadership stakeholders. - Quality-measures impact analysis: conducted structured impact analysis for HEDIS 2026 measure-year transition — classified 39 changed measures using HEDIS technical specifications and flagged 19 needing product updates; analysis served as foundational input for org-wide supplemental-data-requirements update. - Quality-measures availability validation: validated product action availability across 103 HEDIS/QPP/CMS quality measures for the company's sales-contracting reference spanning 51 jurisdictions; grounded validation in a 100+-row actions-to-measures crosswalk. - Mixed-methods stakeholder research: conducted semi-structured interviews with CS directors to investigate cross-team dynamics; tested a working hypothesis, identified the actual driver, and shipped operational fixes adopted across all four EPD squads. - Cross-functional project leadership: directed AWS infrastructure migration (~54 work items, phased environment cutovers); delivered ahead of schedule, generating $120K annual savings. - Strategic communication & product strategy: authored standalone product strategy document including market diagnosis, target ICP, big bet pillars (staff process automation, EHR integration, behavior-change incentives), and explicit anti-strategy section. - Research standards & team enablement: authored team-wide product discovery standards document codifying problem-space vs. solution-space frameworks and contextual inquiry practices; established shared methodological vocabulary for cross-squad research practice.
Sole PM at the company, operating with full ownership of product strategy and direction. Reported to the CPO/founder, who primarily interfaced with the exec team; product direction was driven autonomously. - Proposed and drove adoption of a 1-year product strategy and roadmap across 4+ AI-driven healthtech tools — approximately 90% of recommendations adopted by CEO. Covered clinical decision support, wound care AI, and provider workflow optimization. - Translated CEO's strategic priorities into executable product direction on a recurring basis — synthesizing scattered inputs into coherent plans the organization could act on. - Mentored GMs on product thinking and strategy, contributing to Swift's next generation of product leadership. - Prioritized features using clinical impact modeling and data analysis, including one projected to improve clinical accuracy by 30%. - Aligned 14+ cross-functional departments on product requirements, surfacing hidden dependencies and clarifying priorities to maintain execution momentum. - Achieved 3.6/4 usability score for the Skin & Wound 2 app through structured usability research and iterative improvement.
- Conduct in-depth literature reviews exploring the impact of narratives, visual perception, and personal history on health literacy within the general public. - Analyze US state-level COVID-19 dashboards in order to develop guidelines for effective crisis dashboards for both public health experts and the broader public. - Develop a pilot study to assess the efficacy of data videos vs. static visualizations in decision tasks, incorporating insights from psychology and cognitive science to identify nuanced factors.
Progressed through three PM levels across 2+ years. Focused on intelligent document processing, lab intake, and customer success workflows. - Increased kit intake speed by 47% through design and implementation of an automated data entry process. - Designed a new intake workflow projected to increase test kit throughput by 40% without added costs — validated through simulations and wireframes. - Conducted user research across 10+ user groups using qualitative interviews, quantitative data analysis, and persona development to identify high-impact product opportunities. - Built alignment across leadership, stakeholders, and 7 development teams by communicating product vision and strategy across a complex, multi-squad organization.
- Decreased support ticket volume by 60% by analyzing ticket patterns and prioritizing system features that eliminated root causes. - Enabled NY market expansion by defining the company's regulatory compliance solution in partnership with legal, operations, product, and engineering. - Scoped greenfield products by quantifying impact through data collection and analysis.