Anyssa Grace

Claims at Assurance America

San Benito, Texas, United States

About

10+ years in customer facing/customer success roles. 2 years in management and leading teams. D2C Sales and insurtech space.

Experience

  • Intake Representative at AssuranceAmerica
    Mar 2025 - Present · 1 yr 4 mos

  • Web Designer at Freelance
    Jan 2021 - Present · 5 yrs 6 mos

    Webflow, Wix, Wordpress, Figma, Adboe XD

  • Spot Insurance (Full-time · 2 yrs 11 mos)
    • Customer Advocate II
      Mar 2022 - Oct 2024 · 2 yrs 8 mos

      Frontline support and guidance for personal injury claims.

    • Customer Advocate I
      Dec 2021 - Mar 2022 · 4 mos

  • Journeys (2 yrs 1 mo)
    • MIT (Manager in Training)
      Apr 2019 - Mar 2021 · 2 yrs

    • MIT
      Mar 2019 - Mar 2021 · 2 yrs 1 mo

      Experienced rapid growth from sales lead to MIT within 6 months of hire. Maintained store sales increase +125-175% consistently. Managed a team of 20+ team members. Scheduling, recruiting, onboarding, training.