Gurugram, Haryana, India
Experienced Senior Executive with a demonstrated history of working in the information technology and services industry. Strong business development professional with a Bachelor of Technology - BTech focused in Electrical, Electronics and Communications Engineering from Uttar Pradesh Technical University.
- Act as a bridge between product managers, sales team and customers with a sense of self-responsibility combined with a strong team effort. - With the team help broaden the exposure of the product and specific features to customers through early access and preview programs and will be a trusted team-player for the product managers, the sales teams and clients. - Work towards program success, by recording participation levels and satisfaction, and identifying outliers in the collected participation data to pinpoint and resolve blockers with the team. - Engage with the product teams to help plan and execute early access and preview programs, managing the participants registry, formulate customer engagement plans, and prepare customer facing materials (i.e. presentations, communications, customer quotes etc.). - Work on outlying activities that ensure the programs growth, such as handling consultant packages, alumni of program participants, etc. - Working on Jira, Tableau, Salesforce, Zendesk, Sigma, Trello.
Worked for Projects like-ADC(Ascensia Diabetic Care),BMS(Brystol Myers Squibb) STAPLES INC., AT&T, LANXESS chemicals. Key Result Areas: • Requirement creation, allocation & tagging of resources to project. • Headcount projection at Vertical level and tracking Headcount on weekly basis. • Adding budget and then allocating resources to the teams from MyHcl portal. • Project creations and management, adding values to the projects. • Timesheet management, timesheet analysis over TMS • Monthly billing and invoicing for Time and Material as well as Fixed price projects • Sending invoices to customer and uploading data over CPO portal. • Seat arrangements, asset management, ODC access and tracking record of the same. • Preparing reports for various trackers of Resource, PIP, Billing, I-ops, Audit etc. • Successfully running Monthly Audit keeping all SLA and project green. • End to end project analysis and management including most of the operational works. • SOW review and verification, and then getting both parties signature on it. • Uploading Amendments in Contract and creating new contracts in Contract Management System. • Creating Projects, managing projects, adding budgets to projects for allocating resources to the project. • Analysis of PO (Purchase Order) and segregation of the same in the system to allocate team. • Analysis of the revenue actual, cost, GM (Gross Margin) and quarter to quarter growth. • End to end billing, for Time and Material as well as Fixed price projects at month end. • Monthly Newsletter, MSR for all tracks in project.
• Managed and part of Service desk team,Strategy and execution to improve customer satisfaction by providing Technical support, Revenue enhancement. • Resolution to day to day IT related concerns of the customers, managing SLA and monitoring responsibility of the data base of alerts and servers. • Handled P3,P4 tickets in Service desk team • Routing of the tickets to the different departments. • Coordination with different departments and vendors at datacenters. • Holding meetings for the implementation of new processes and procedures. • Handling escalations within the project. • RCA on breached tickets and priority tickets. • Making reports for all the techs for daily work assignment.
- Working in the management hierarchy. - Organizing & Managing Accounts