Delhi, India
Product Leader with 12+ years of experience spearheading AI/ML and SaaS transformations across B2B and B2C domains in the US and Asia. Currently at ServiceNow, I lead the Developer Experience charter, productizing the future of AI-assisted development by bridging natural language intent and production-ready applications through Agentic AI and Vibe Coding. I focus on building AI-native developer platforms that accelerate time-to-value, enable hands-on creation at scale, and drive platform adoption for 1M+ developers globally. Previously at Amazon, I spent 7 years as a Sr. Technical Product Manager building ML-powered recommendation platforms that shaped customer discovery, engagement, and conversion at massive scale—grounding my approach to AI in measurable business impact, system-level thinking, and customer value. Across my career, I’ve led high-visibility, cross-functional initiatives spanning product, engineering, science, UX design, research, GTM, and partnered closely with VP/SVP-level leadership across distributed global teams.
-Democratizing AI-assisted development for the ServiceNow developer community—enabling developers to go from idea to working app in minutes through vibe coding on Developer Site and PDIs. -Driving AI-native developer experiences that accelerate time-to-value for 1M+ global developers, while enabling platform adoption and product-led ecosystem growth.
Product manager for Amazon's ML ranking recommendation engine that surfaces the most favorable offers to customers directly above the Add-to-Cart button on Detail Page (Amazon's most valuable digital real estate) and 25+ widgets across the retail storefront WW. Managed the short & long term product roadmap for the real-time tier-1 ML ranking platform and CX optimizations that drive the core shopping experience for millions of customers worldwide. Previous: Network planning lead for last mile fulfillment with Amazon Flex (independently contracted delivery partners delivering Amazon orders) for the North American region comprising of 200+ delivery stations.
- As an MBA intern, owned the end-to-end global strategy and secured buy-in from senior leadership on a proposal for increasing market penetration to 90%+ for a refund program aimed at offering faster refunds to more Amazon customers worldwide. - Recommendations translated to improved customer return experience by reducing the refund cycle time by 14% and potential annualized savings of $1.3M in refund contact costs for Amazon.
- Supported the e-commerce and mobile commerce tech platforms for a $2.5B retail client headquartered in UK from 2011-2014. - Conducted feasibility analysis of 30+ change requests by gathering user requirements, identifying gaps, estimating effort required and creating implementation plans. Secured client buy-in on delivery of the changes. - Developed an application to generate daily inventory status for bestselling SKUs. Enabled merchandising teams to efficiently track inventory and boost targeted products on the retail storefront to increase order conversion rate. - Performed root cause analysis, bug-fixes and code change implementation within client SLAs, including on-call support. - Owned end-to-end development of client code change requests (CRs), and application enhancements.