Toronto, Ontario, Canada
An accomplished Administrative and Human Resources professional with expertise in banking, customer service, recruitment, and operations. With a master's in organizational psychology and a Post-Graduate Certificate in HR Management, I leverage my academic and practical experience to optimize workflows, enhance collaboration, and ensure policy compliance. Skilled in executive support, data management, and recruitment, I excel at problem-solving, maintaining confidentiality, and managing multiple priorities. My strong work ethic, attention to detail, and proactive approach make me a valuable contributor to organizational success.
• Data entry into TTA (Trust Tracker Application) Tool & Sales Platform. • Handling and sorting, Batching and scanning of documents. • Operate a computer terminal to verify, enter, retrieve and edit data. • Key in paper documents using templates at required speed and accuracy level (CDIC). • Cross train in other process processes (TTA data entry). • Work under minimum supervision. • Processed client letters from all over the world.
• Collaborated with hiring managers to understand the needs and roles to be filled, reviews job descriptions for vacancies. • Assisted with the development and revision of specifications and job descriptions for selected positions. • Identified the most effective methods for recruiting and attracting candidates. • Performs initial screening of job applicants, short lists candidates based on required qualifications and performs phone screening. • Drafted recruitment advertisements: posts and/or places ads in the most effective digital and/or print media for open positions. • Identified appropriate candidates and assesses their qualifications through review. of their resumes, interviews, and other forms of communications. • Performs employment reference checks on candidates. • Arranges and conducts new employee documentation sessions. • Modernized talent acquisition strategies and approach by using new technologies, social media, software, and networks to identify, attract, and hire the best talent.
• Ensuring all sales are correctly recorded- Payday Loans, Term Loans, Title Loans, Western Union Sends & Receives and Cheque Cashing • Handling inbound and outbound calls. • Entering customer information completely and accurately into POS. • Thoroughly checking customer’s bank statements to ensure whether customer should be approved for payday loan. • Scheduling payments via bank accounts for title loans. • Have an extensive knowledge of all safety and security procedures relating to the store. • Copy, record and do follow-up work on all walked cheques. • Counting and registering cash while opening and closing the store. • Keeping store clean and well lit.