Greater Seattle Area
Led engineering team for Adaptive Response Management Service (ARMS), a service that enables Alexa to customize responses based on customer’s context (such as tenure), Device context (such as location, settings), customer preferences (such as brevity, name pronunciation). Partnered with multiple domains across Alexa (such as Personality, Music, Timers, Alarms, Weather, Smarthome, Reminders) and horizontal programs (such as Kids experience, Themes, HeyDisney). Steered ARMS through RED Certification, a rigorous security assessment process for Amazon services, ensuring that the service and the team has the necessary security protocols to handle critical Amazon data. Member of the Operational Leadership Team in the organization. Drove the Monthly Operational Excellence document that outlined the current status and trend of organization’s operational goals. This document served as a critical reference for Org leaders (Director and Senior Managers) in determining operational investments in the organization. Formed a sub team - “Signals Squad”, a 4 member team tasked with improving infrastructure to provision signals for ARMS service. Engaged in prioritization discussion with senior leadership to carve out a charter for the team. Recruited, managed and retained a high-performing engineering team resulting in a 90% retention rate over last 2 years. Proactively identified and nurtured top talent, fostering a culture of continuous development, resulting in increase in promotion rates and high manager and job satisfaction scores.
Led the integration of ARMS service with Music domain, enabling customized responses to music requests. Developed and implemented critical infrastructural enhancements that reduced latency by 20%, significantly improving user experience and enabling ARMS to integrate with top domains like Music, Weather and Timers.
Spearheaded research and development team for medications feature in MyChart, a customizable web application/ mobile app that allows patient interaction with providers, health records, and billing. Overhauled medication refill workflow in website and mobile app to make it user friendly and architecturally more stable. Project was termed “elegant and delightful” by senior leadership and code architecture enhancements led to an average improvement in response time by ~2 sec for a complete refill workflow. Partnered with customers to resolve patient safety escalations and care concerns that relates to medications feature in MyChart; work on tight timelines to prioritize patient safety along with helping customers develop plans to minimize the impact of these issues. Empowered the team to achieve their full potential, fostering their professional growth through quarterly career conversations, performance reviews, and talent assessments. This resulted in a 20% improvement in employee satisfaction scores. Member of Patient Engagement Leads Group which involves brainstorming management and process improvement strategies amongst multiple patient engagement applications including Bedside, Welcome and Virtual Care. Member of Regulations Review Team responsible for reviewing ONC Regulations for MyChart, submitting feedback to ONC (Office of the National Coordinator for Health IT) and planning company-wide projects to comply with regulations.
Led research and development efforts for Epic’s Pain Medicine/ Opioid Management application. Drove strategy and vision for achieving opioid safety through Epic. I worked extensively with people from different roles (development, sales, clinicians, implementation) to design a software product that helps achieve opioid safety in the community. Collaborated with sales and marketing for customer research and data analysis. Led customer trips to potential customer sites across US to help define the scope of work and formulate plan for introduction of product. Led multiple webinars, attended by 100+ customers, for product feedback and for community sharing. Resulted in increased cooperation between hospitals and also helped with adoption of new product. Teamed with Operations/ Implementation to architect and implement release strategies for our application. Created go-live success checklists and recommendation documents catering to different customer sizes and needs that achieved smooth install for our features.
Programmed several server side and client side components for Epic’s Anesthesia Information Management System (AIMS). Application was rated #1 in KLAS (an independent entity that surveys healthcare organizations) from 2013- 2016. Designed and implemented Anesthesia Professional Billing module which went from 0 to 100 customers in a span of just 5 years. Headed Decision Support Group through two product release cycles (2 years) that involved creating roadmaps, prioritizing enhancements and bug fixes, staffing for projects. Team consisted of 4 developers and 3 testers. Pioneered web migration efforts to get entire codebase for anesthesia converted to Web. Started as a solo-lead and expanded team to 9 developers due to scope and project requirements. This was a CEO level goal, and involved a core architectural and UI shift, ensuring the modernization of tech stack.