Upper Marlboro, Maryland, United States
● Recruit, train, and manage a talented team of associates and managers ● Closely follow KPI's in order to make a continuous stride to improve week after week ● Coordinate all store activities; promotion changes, visual merchandising, audits, quarterly inventory scans, any company/ store specific initiatives ● Ensure that daily tasks are completed; shipment, store cleaning, payroll and scheduling ● Ensure all policies and procedures are being adhered to and conducting one on one coaching conversations if they aren't ● Traveling to other stores within the Brand to help with onboarding new managers
Co-manage a store location with annual revenue of $5 million Consistently excel in key performance indicators. Conversion, SOT, AT, AUR, and UPT all above LY numbers Recruit, interview, and hire new talent Train and motivate 30-member team in customer service, operations, and product knowledge Manage store opening and closing procedures, cash drops, and change orders Coordinate visual merchandising, maintain sales floor stock levels Organize product markdowns, special events, and promotional changes Ensure that daily tasks are completed such as: Ship from store, payroll, scheduling, audits, and shipment
Recruit, interview, hire, and train new talent Trained and oversaw department management's performance and growth Ensured visuals and monthly roll-out was executed according to company standards Reviewed each department's weekly performance and implemented action plans to improve sales Assisted with customer related issues Oversaw that daily tasks were completed such as: Ship from store, payroll, scheduling, shipment, and updated store promotions and markdowns. $4.5m store, 94% audit score (80% passing score), 2% sales gain vs 9% sales loss company wide
Managed and provided support to Softline’s Team Interviewed prospective candidates Helped make and manage team member schedules Ring up guests and help solve guest problems Set up displays throughout the store, make creative mannequin presentations, ensure that each area is set according to the most recent visual adjacency. Assisted in other areas of the store such as: backroom, electronics, and guest service.