Greece
Passionate IT Technician with hands-on experience in IT systems, computer troubleshooting, and networking. With a strong background in IT solutions, I have worked extensively in computer service, data management, and technical support. My experience includes working with telecommunications systems, providing IT support, and ensuring smooth operations for businesses.
Website Management: Oversee and update the e-commerce platform to ensure an optimal shopping experience. Order & Inventory Management: Handle order processing, stock control, and warehouse organization using SoftOne ERP software. Sales Consulting: Provide expert advice to customers, ensuring they find the best solutions based on their needs. Supplier Coordination & Picking: Manage procurement and supplier relationships, ensuring timely restocking and product availability. Process Optimization: Identify and implement strategies to improve workflow efficiency and customer service.
Provided technical support for IT and telecommunications systems, diagnosing and resolving hardware/software issues. Conducted preventive maintenance to reduce system failures and enhance reliability. Managed data entry and system integrity, ensuring accuracy and security of information. Assisted in network configuration and maintenance, optimizing system performance and connectivity. Collaborated with cross-functional teams to implement IT solutions and improve workflow efficiency.
Diagnosed and repaired computer hardware and software issues. Assisted customers with technical support and system troubleshooting. Improved service efficiency by identifying recurring issues and implementing solutions. Achievement: Implemented a streamlined repair process that decreased average service time with the use of a confluence knowledge base.
Provided hands-on technical support and troubleshooting for computer systems. Assisted in system installations, software updates, and maintenance tasks. Developed problem-solving strategies to improve IT efficiency. Achievement: Increased customer satisfaction through faster response times and improved service quality.