Dubai, United Arab Emirates
Etisalat is the Middle East’s largest operator and the GCC’s third largest corporation. With a market value of approximately Dhs. 80 billion (USD 20 billion) and annual revenues of over Dhs. 32 billion (USD 8.7 billion) Etisalat is today on the verge of being numbered amongst the top ten operators in the world. Etisalat is a multinational, blue-chip organisation with operations in seventeen countries across the Middle East, Africa and Asia. An estimated 2 million people benefit from regular work supplying Etisalat or its customers, including 53,000 who are directly employed by the company. Etisalat now has access to a population of more than two billion and its satellite network provides services over two thirds of the planet’s surface. Etisalat is rated by Moody's: Aa3, Standard & Poor's: AA- and Fitch Ratings: A+, some of the highest ratings for a telecommunications company anywhere in the world. This reflects the company’s strong balance sheet, low debt position and proven long-term performance.
Director Etisalat Group Revenue Assurance and Fraud, with a footprint of 17 countries and more than 162M customers. Etisalat is the Middle East’s largest operator and the GCC’s third largest corporation. With a market value of approximately Dhs. 80 billion (USD 20 billion) and annual revenues of over Dhs. 32 billion (USD 8.7 billion) Etisalat is today on the verge of being numbered amongst the top ten operators in the world. Etisalat is a multinational, blue-chip organisation with operations in seventeen countries across the Middle East, Africa and Asia. An estimated 2 million people benefit from regular work supplying Etisalat or its customers, including 53,000 who are directly employed by the company. Etisalat now has access to a population of more than two billion and its satellite network provides services over two thirds of the planet’s surface. Etisalat is rated by Moody's: Aa3, Standard & Poor's: AA- and Fitch Ratings: A+, some of the highest ratings for a telecommunications company anywhere in the world. This reflects the company’s strong balance sheet, low debt position and proven long-term performance.
- Fraud management operation and requirements, including planning, implementing and testing systems; - Preparing Fraud management standards, policies and procedures; - Oversee the processes and cross-business activities to minimize the Fraud impact on business and related links; - Optimizing losses/savings and continuously improving business and operational performance; - Fraud risk assessment on new and existing P&S; - Ensuring the Business Assurance Cycle (Prevention, Detection, Analysis & Response) is fulfilled and properly directed.
Managing Revenue Assurance for: Wireline (PTC), Wireless (TMN), Wholesale and TV. Launch of margin enhancement initiatives. Since 2013, provided recurring on-site consultancy in margin assurance/enhancement to a Brazilian Telco: Oi (75M customers)
Key achievements: - Substantial reduction of subscription fraud losses (ratio 8:1); - Substantial reduction of bypass fraud (ratio 10:1); - Eliminated roaming fraud losses; - Specification of a full featured FMS (Centaur) that was jointly developed by Portugal Telecom R&D unit + spin-off company (Telbit); - Internal fraud audits; - Launched several projects to minimize technical fraud threats and specified detectors for the FMS; - Training to dealers and resellers about fraud detection techniques; - Detected commissions fraud in agents and specified a system to monitor their activity; - Monthly reports on box-splitting activity; - Implemented a detailed monthly reporting/KPI; - Active participation in GSMA’s Fraud Forum (pre-paid fraud and new services fraud assessment groups).